Summary
Overview
Work History
Education
Skills
Timeline
Generic
Erika  Harris

Erika Harris

Monett,MO

Summary

Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Highly proactive manager with Number years of experience in team leadership in Type industry. Background includes sales, management and customer service in fast-paced settings. Ambitious Job Title with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Restaurant Manager

Mcdonalds
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Implemented effective inventory control systems to reduce food spoilage and waste.

Crew Member

Burger King
11.2001 - 08.2002
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Operated cash register to ring up final bill and process various forms of payment.

File Clerk

The Hartford
06.2001 - 08.2001

Crew Member

Arby's
05.1999 - 07.2000

Cash handling, order taking, order preparation, preparation of food, closing restaurant, customer service

Education

General Studies

Crowder College
Neosho, MO

Bachelor's Degree - Business Management

Everest College
Florida
07.2008

Associate Degree - Businesses Management

Springfield College
Springfield , Mo
06.2006

General Education - General Education

Romeoville High School
Romeoville, IL
06.2000

Skills

  • Team Management
  • Inventory control and record keeping
  • Customer Engagement
  • Staff Management
  • Point of Sale (POS) system operation
  • Shift Management
  • Customer-Oriented
  • Staff Scheduling
  • Food Service Background
  • Customer loyalty
  • Adaptable
  • Business operations expertise
  • Schedule Coordination
  • Supervisory skills
  • Conflict resolution techniques
  • Kitchen equipment operation and maintenance
  • Pre-shift walk-through
  • Order delivery practices
  • Supply Chain Management
  • Trained in performance and wage reviews
  • Customer Service
  • Problem-Solving
  • Reliable and Responsible
  • Safe Food Handling
  • Inventory Management
  • Scheduling Staff
  • Money Handling
  • Employee Supervision
  • Critical Thinking
  • Scheduling
  • POS Terminal Operation
  • Delegating Assignments and Tasks
  • Monitoring Food Preparation
  • ServSafe Food Manager
  • Back of House Management

Timeline

Crew Member

Burger King
11.2001 - 08.2002

File Clerk

The Hartford
06.2001 - 08.2001

Crew Member

Arby's
05.1999 - 07.2000

Restaurant Manager

Mcdonalds

General Studies

Crowder College

Bachelor's Degree - Business Management

Everest College

Associate Degree - Businesses Management

Springfield College

General Education - General Education

Romeoville High School
Erika Harris