Erika Herincx
Santa Paula,CA
Summary
Demonstrated achiever with exceptional people skills. Skilled at learning new concepts quickly, working well under pressure, and communicating clearly and effectively. Extensive computer training, including knowledge of all Microsoft suite of products, EPIC, Meditech, Passport, HDX, Experian Health, StrataJazz, Taleo Business, and Policy Tech. Effective at coaching and motivating people.
Overview
21
21
years of professional experience
Work History
Disability Retirement Benefits Manager
VCERA
01.2024 - Current
- Plan, organizes and directs all aspects of the Disability Retirement program
- Review new applications to ensure acceptance criteria is met
- Review and analyze all medical records for each case
- Draft Medical Analysis, Preliminary Recommendations and Final Recommendations for the Board to review
- Present recommendation to grant/deny applications to the Board of Retirement
- Analyze and prepares the budget for the Disability unit
- Represents the agency in developing, negotiating and monitoring contracts
Patient Access Services Manager
Henry Mayo Newhall Hospital
07.2016 - 03.2024
- Manages daily operations and ensures staff provides the highest quality of care
- Recruits and retains competent staff in accordance with staffing needs
- Handles customer service complaints and acts as patient advocate
- Participates in proactive financial management and cost benefit analysis
- Conducts performance appraisals, and evaluations
- Coordinates and directs personnel in all aspects of the registration process, assuring accuracy, completion of all forms, meeting/exceeding customer service standards
- Provides opportunities for in-service and continuing education
- Assures co-pays, co-insurance and/or deductibles are collected
- Extensive experience with insurance verification and benefits including Workers’ Compensation, Medi-Cal, Medicare and Commercial Payers
- Write and implements Hospital wide Policies and Procedures
- Coaches and provides direction for improved performance and involves staff in meeting department goals and objectives
Patient Access Supervisor
Providence Holy Cross
01.2015 - 07.2016
- Have contact with patients and providers, by telephone or in person, interviewing all with courtesy and demonstrated service excellence to create appointments and schedule procedures for specialized resources
- Complete registration, verifying demographics and insurance, at the time of scheduling
- Collaborate with other departments regarding scheduling, resource or staffing conflicts
- Transcribe orders when applicable and/or link orders to patient appointments
- Relay work assignments to team members and track completion of tasks
- Schedule and coordinate team or other resources; oversee operational processes for his/her team or staff at his/her site
- Serve as a point of escalation for operational issues for his/her team or site
- Identify, analyze, suggest, and implement improvements to processes
- Participate in writing, implementing and monitoring operational processes
- Provide leadership in staff development and team building; provide input for employee performance appraisals
- Conduct meetings with staff; perform other duties as requested by manager
Human Resource Manager
Home Depot
01.2004 - 01.2014
- Manage the staffing process including in-person interviews, background check and drug testing
- Instruct all new hire orientations for the district
- Manage the training and development program for all associates
- Manage the associate's performance review process
- Conduct disciplinary action as needed
- Assist in internal employee investigations with Loss Prevention
- Conduct exit interviews/terminations
- Compelled work schedules for 200 employees weekly
- Managed Employee Committee: including Holiday Parties and employee incentive activities
- Responsible for EOC and Homer fund participation
- Conduct job fairs
- Managed Kids and Do It Herself workshops
- Training and developing associates on how to effectively provide excellent customer service, developing strong product knowledge, and providing the right solution for each customer
- Maintain documentation of current Affirmative Action Program
Education
Certified EKG Technician (C.E.K.G.T.) -
The American Society of Phlebotomy Technicians
01.2012
State Certified EKG Technician -
Los Angeles Valley College
Van Nuys, Ca01.2012
Business Administration -
College of The Canyons
Valencia, Ca01.2007
Skills
- Benefits Administration
- Program Leadership
- Performance Management
- Regulatory Compliance
- Disability management
- Manager coaching and training
Languages
Spanish
Native or Bilingual
American Sign Language
Limited Working
Timeline
Disability Retirement Benefits Manager
VCERA
01.2024 - Current
Patient Access Services Manager
Henry Mayo Newhall Hospital
07.2016 - 03.2024
Patient Access Supervisor
Providence Holy Cross
01.2015 - 07.2016
Human Resource Manager
Home Depot
01.2004 - 01.2014
State Certified EKG Technician -
Los Angeles Valley College
Business Administration -
College of The Canyons
Certified EKG Technician (C.E.K.G.T.) -
The American Society of Phlebotomy Technicians
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