Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erika Hernandez

Oneonta,AL

Summary

Result-driven Financial Services Associate with strong background in customer service, financial planning and sales. Agile with excellent communication and analytical skills and in-depth understanding of financial products and services.

Overview

3
3
years of professional experience

Work History

Financial Services Specialist

Truist Bank
06.2021 - 06.2023
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
  • Developed and implemented risk management strategies to minimize financial losses.
  • Offered competitive commercial banking solutions and retail financing options.
  • Worked with clients to provide competitive commercial banking solutions and retail financing plans.
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
  • Monitored changes in financial markets and kept clients informed of latest developments.
  • Built and established relationships with clientele to improve future business opportunities.
  • Delivered guidance on financial regulations and requirements.

Sales Associate

AT&T
02.2021 - 06.2021
  • Increased sales and customer satisfaction through personalized servicing.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.

Sales Associate

Shoe Show
06.2020 - 02.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed efficient cash register operations.

Education

High School Diploma -

Appalachian High School
Oneonta, AL
05.2020

Skills

  • Merchandising Plans
  • Government Standards
  • Informational Interviews
  • Teller Auditing
  • Reading Comprehension
  • Partnership Management
  • Supervising Tellers
  • Teller Transactions
  • Prospect Leads
  • Loan Product Knowledge

Languages

Spanish
Native or Bilingual

Timeline

Financial Services Specialist

Truist Bank
06.2021 - 06.2023

Sales Associate

AT&T
02.2021 - 06.2021

Sales Associate

Shoe Show
06.2020 - 02.2021

High School Diploma -

Appalachian High School

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Erika Hernandez