Erika Hernandez
Dublin,CA
Summary
Real estate administrative and transaction coordinator for 3 plus years. Experienced in running and managing a team of individuals to accomplish common goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Transaction Coordinator
Graham Team Realtors
12.2018 - 12.2020
- Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
- Organized and maintained digital files for easy access, streamlining the document retrieval process during audits or inquiries.
- Acted as a reliable point of contact for all parties involved in the transaction, ensuring clear communication and timely resolution of any issues that arose.
- Managed sensitive client information securely to maintain confidentiality and uphold company privacy policies strictly.
- Expedited closing times through proactive communication with agents, clients, and third-party vendors.
- Assisted in training new team members on company protocols, software usage, and best practices for transaction coordination.
- Facilitated successful closings by coordinating with escrow officers, lenders, inspectors, appraisers, and other professionals involved in the process.
- Enhanced client satisfaction by providing exceptional customer service throughout the entire transaction process.
- Resolved issues between parties involved in the transaction diplomatically while maintaining professionalism at all times.
- Collaborated effectively with team members to ensure seamless operation and timely completion of tasks.
Server
Olive Garden Restaurant
04.2018 - 11.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Administratve Leasing Coordinator
StarPointe Realty
03.2016 - 05.2018
- Enhanced customer service by promptly responding to questions and providing accurate information about available properties.
- Managed leasing documentation, including lease agreements, addendums, and move-in/move-out forms, ensuring accuracy and compliance with local regulations.
- Streamlined the leasing process for prospective tenants, ensuring timely completion of application materials and background checks.
- Assisted in marketing efforts for property vacancies using targeted social media campaigns, online listings, and open house events.
Education
Bachelor of Arts - Studio Art
Campbell University
Buies Creek, NCHigh School Diploma -
Hoke County High School
Raeford, NC05.2009
Skills
- Food service knowledge
- Food service safety
- Food Service Management
- People Management
- Exceptional customer service
- Guest Engagement
- Strong Work Ethic
- Cleanliness standards
- Safe Food Handling
- Team Leadership
- Time Management
- Complex Problem-Solving
- Verbal and written communication
- Deadline Management
Timeline
Transaction Coordinator
Graham Team Realtors
12.2018 - 12.2020
Server
Olive Garden Restaurant
04.2018 - 11.2019
Administratve Leasing Coordinator
StarPointe Realty
03.2016 - 05.2018
Bachelor of Arts - Studio Art
Campbell University
High School Diploma -
Hoke County High School
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