Erika Hernandez
Summary
Professional administrative support specialist with extensive experience in office management and administrative functions. Known for reliability and adapting to dynamic work environments. Excellent organizational skills , combined with a collaborative mindset resulting in seamless team operations and goal achievements. Respectful, with a growth mindset that embraces opportunities for creativity as well as a strong focus on project management and prioritization skills. Recognized for dynamic work ethic and positive communication and collaboration skills. Multi-tasker with the ability to self-direct and work independently in a fast-paced environment.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
Madeira Elementary School
08.2024 - Current
- Provides complex administrative support related to the daily operations of the main office. Welcoming visitors, answering and directing calls, responding to requests and redirecting to appropriate staff members.
- Track and contact families regarding attendance, lateness and early dismissals.
- Run truancy reports; maintain accurate records and corrections. Process truancy letters and contact families.
- Responsible for file maintenance of cumulative records, including new enrollments, withdrawals and incoming/outgoing student record requests.
- Team lead on kindergarten enrollment process; setting up in-person meetings, tracking online registration forms and reviewing required documents.
- Main contact for picture day; run reports with faculty and student data, procure volunteers and provide assistance.
- Support during fire drills; zone captain, follow safety protocols and report with other zones when clear.
- Daily dismissal; follow end-of-day procedure including buses, after school activities, and contacting late parents.
Office Manager
Growing Up Green Middle School
01.2023 - 06.2024
- Responsible to serve as the first point of contact with families, visitors, and the community for engagements related to all school activities.
- Oversight of purchasing and execution of orders for school and office supplies, events, meals, registrations, and trips.
- Coordination of school events, including enrollment outreach, enrollment processes, applications, registrations, and record-keeping.
- Support of school drills for emergency lockdown, fire drills, and exit protocols along with arrival and dismissal services.
- Spanish translation services for families, school administrators, and teachers.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Office Assistant
Growing Up Green Middle School
08.2019 - 01.2023
- Oversight of student attendance processes, records, and reconciliation for accuracy daily.
- High family engagement with a focus on successful enrollment and academic requirements.
- Responsible to ensure updated student information in PowerSchool and tracking of missing documents for audit purposes.
- Provides translation support for events and families online and in-person.
- Support with lunch duty, student computer tracking, uniform distribution, and Charter Center applications.
- Contributing to Growing Up Green's student culture through extracurricular club and library establishment.
- Expedited document processing with accurate data entry and timely filing.
Receptionist
Levy Holm Pellegrino and Drath, LLP
01.2016 - 07.2019
- Answering and directing of inbound calls to staff, inbound clients and visitor management.
- Oversight of all administrative functions, including purchasing of office supplies, sorting and distribution of all inbound correspondence and deliveries.
- Administrative support to firm partner on contract and document management and mark-ups.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Production Manager
Bonnier Corporation
08.2006 - 09.2015
- Managed the complete production of Popular Science Magazine, including serving as the main liaison between Quad Graphics printer, prepress, editorial, advertising sales, marketing, and circulation departments. Worked on multiple projects and assignments with a focus on planning and prioritizing work to meet demanding schedules.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
Education
Bachelor of Arts -
New York City College of Technology
New York, NYSkills
- Administrative Support
- Microsoft Office Suite
- Google Suite
- Tech Savvy
- Fluent in Spanish
- Problem-Solving
- Confidentiality
- Detailed Orientated
- Interpersonal skills
- Data entry
- Computer skills
- Office administration
- Initiative
- PowerSchool, FinalForms, DACLE, ProgressBook, Pikmykid
Languages
Spanish
English
Timeline
Administrative Assistant
Madeira Elementary School
08.2024 - Current
Office Manager
Growing Up Green Middle School
01.2023 - 06.2024
Office Assistant
Growing Up Green Middle School
08.2019 - 01.2023
Receptionist
Levy Holm Pellegrino and Drath, LLP
01.2016 - 07.2019
Production Manager
Bonnier Corporation
08.2006 - 09.2015
Bachelor of Arts -
New York City College of Technology
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