Erika Hernandez
Citibank
Fort Worth,TX
Work Preference
Desired Job Title
Risk Management Analys
Work Type
Full Time
Location Preference
Hybrid
Location:
Fort Worth, TX, USIrving, TX
Open to relocation:
No
Minimum Desired Compensation
$85000/yr
1
Language
1
Certification
17
Years of experience
Strategic risk management executive with over a decade of leadership in Third-Party Risk Management (TPRM), enterprise governance, and operational control frameworks. Translates complex risk landscapes into actionable, compliance-driven strategies that enhance operational resilience and regulatory standing. Leads cross-functional initiatives, engages senior leadership and external partners, and serves as a Subject Matter Expert (SME) on TPRM policy and industry best practices.
Work History
Operational Risk Senior Analyst
10 Years 5 Months- Managed enterprise Third-Party Risk Management oversight for up to 42 vendors across Retail Banking, Branded Cards, and Mortgage Servicing, identifying inherent risks and driving control enhancements to support operational resilience.
- Directed comprehensive assessment of third-party risk controls spanning Information Security, Continuity of Business, Data Privacy, Export Controls, Credit Risk, Country Risk, and Financial Evaluations, ensuring alignment with enterprise risk standards.
- Leveraged the Third-Party Utility (TPU) to perform in-depth analysis of due diligence results, orchestrate remediation of control gaps, resolve overdue activity queues, and sustain continuous compliance with enterprise TPRM mandates.
- Monitored and escalated third-party risk events — including iCAPs, supplier complaints, follow-up items, and negative media alerts — to senior leadership and governance bodies, facilitating timely executive decision-making.
- Advised Business Activity Owners (BAOs) and guided cross-functional teams through pre-contract due diligence and continuous monitoring cycles, ensuring full lifecycle completion of TPRM requirements.
- Conducted quality control assessments of third-party relationships by reviewing policies, procedures, SOC 2 reports, ISO certifications, and controls to validate compliance and assess control effectiveness.
- Architected and maintained Third-Party Exit Strategy Plans in close partnership with business and technology teams, engineering robust mitigation frameworks to manage risk exposure from high-impact vendor exits.
- Functioned as enterprise Subject Matter Expert (SME) for TPORT and TPRM policy, delivering organization-wide training programs, executive advisory guidance, and best-practice frameworks to drive stakeholder capability and compliance culture.
Operations Support- Default Bankruptcy
7 Years- Delivered strategic analysis and executive-level recommendations on Business Requirements Documents (BRD) for high-priority Bankruptcy system enhancement initiatives, materially reducing processing risk and elevating operational efficiency.
- Directed User Acceptance Testing (UAT) and Continuity of Business (CoB) testing protocols for high-impact enterprise projects, validating that system changes across CitiMortgage, Network, and Recovery platforms met rigorous quality and risk standards.
- Analyzed complex system reports — including Lexis Nexis and AACER — to identify and escalate systemic issues, ensuring operational continuity and enterprise data integrity.
- Managed end-to-end policy governance lifecycle, drafting, editing, and submitting new policies and regulatory updates through Change Control process for executive approval and enterprise-wide dissemination.
- Partnered with Citi Attorneys on major system conversion projects (MortgageServ, Citi Residential Lending), implementing legal and regulatory changes related to transformative bankruptcy legislation.
- Provided expert knowledge on Chapter 7, 13, and Adversary Proceedings within bankruptcy processes.
- Executed updates and enhancements for bankruptcy mortgage servicing processes, managing Proof of Claim filings and account audits.
Education
Paralegal Certificate
Skills
Third-Party Risk
Banking systems
Vendor management
Data analysis
Bankruptcy Specialist
Client management
Customer engagement
Bankruptcy Specialist
Certification
Paralegal Certificate | University of North Texas (UNT) | Fort Worth, TX | 2002
Languages
Spanish
Timeline
Operational Risk Senior Analyst
Citibank
12.2015 - 05.2026Read More
Operations Support- Default Bankruptcy
Citigroup
12.2008 - 12.2015Read More
University of North Texas (UNT)
Paralegal Certificate
Read More