Summary
Overview
Work History
Education
Skills
Timeline
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Erika Hernandez Muniz

Erika Hernandez Muniz

Austin,TX

Summary

Proven track record in enhancing operational efficiency and customer satisfaction, demonstrated during my tenure at McKesson. Expert in safe driving and vehicle maintenance, coupled with exceptional teamwork and collaboration skills. Achieved significant reductions in delivery times by optimizing routes and streamlining warehouse processes. Fluent in English and Spanish, excelling in client relationship management.

Overview

27
27
years of professional experience

Work History

Driver, Warehouse Orders

McKesson
10.2021 - Current
  • Performed daily vehicle inspections, identifying potential issues before they escalated into cost
  • Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
  • Maintained safe driving records by strictly following traffic rules and regulations.
  • Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
  • Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
  • Supported warehouse operations by organizing products on shelves and pallets for easy retrieval during shipment preparation.
  • Handled sensitive materials with care, ensuring no damage occurred during transportation or storage periods.
  • Managed time efficiently while on the road to meet strict deadlines for multiple deliveries per shift.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.

Warehouse Worker

Mackeson
08.2021 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.

Hair Dressers

Studio Cuts
10.2004 - Current
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.

Bilingual Customer Service Representative

Mci
01.1998 - 10.2007
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.

Education

Ged -

Lanier High School
Austin, TX

Skills

  • Loading and unloading
  • Order Picking
  • Heavy Lifting
  • Warehouse Safety
  • Shipping and receiving
  • Customer Service
  • Deadline-oriented
  • Positive Attitude
  • Dependable and reliable
  • Valid Driver's License
  • Safe Driving Record
  • Vehicle Cleaning and Maintenance
  • Attention to Detail
  • Map reading and navigation skills
  • Problem-Solving
  • Time management skills
  • Safe Driving
  • Time Management
  • Shipping and packaging
  • Client Relationship Management
  • Order picking and processing
  • FLUENT IN LANGUAGE
  • Teamwork and Collaboration
  • Stocking and Inventory
  • Delivery Scheduling
  • Lifts up to Number pounds
  • Auto delivery
  • Dry vans
  • Customer Relationships

Timeline

Driver, Warehouse Orders

McKesson
10.2021 - Current

Warehouse Worker

Mackeson
08.2021 - Current

Hair Dressers

Studio Cuts
10.2004 - Current

Bilingual Customer Service Representative

Mci
01.1998 - 10.2007

Ged -

Lanier High School

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Erika Hernandez Muniz