Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Erika Hidalgo

Pecos

Summary

Dynamic Administration Clerk at Oil Tech Services with expertise in invoice processing and financial reporting. Proven ability to enhance customer service and streamline office operations. Skilled in database management and adept at fostering collaboration across departments, resulting in improved efficiency and accuracy in data handling.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Administration Clerk

Oil Tech Services
Pecos
09.2024 - 04.2025
  • Prepared invoices for customers based on their purchase order requests.
  • Provided general office support such as photocopying, faxing and scanning documents.
  • Updated databases with new customer information or changes to existing accounts.
  • Processed customer orders in a timely manner while ensuring accuracy of all data entered into system.
  • Inputted employee time sheets into payroll software program for processing paychecks each month.
  • Collaborated with other departments on projects requiring cross-functional teams.
  • Generated monthly financial statements detailing income, expenses and profits earned by the business.
  • Answered phone calls, responded to emails and routed incoming mail.
  • Organized meetings and maintained calendar appointments for staff members.
  • Created spreadsheets using Microsoft Excel to track inventory levels, sales figures and other data points.
  • Maintained filing systems for records, correspondence, reports and documents.
  • Compiled weekly and monthly reports on sales performance, budget expenses and project progress updates.
  • Checked and processed invoices, purchase orders, expense claims and other financial documents.
  • Reviewed invoices for accuracy prior to submitting them for payment approval.

Substitute Teacher, K-12

Pecos Barstow Toyah ISD
Pecos
02.2024 - 09.2024
  • Organized educational games or projects that reinforce concepts taught in class.
  • Supervised lunchroom duties, playground activities, field trips and after-school programs.
  • Provided guidance to struggling learners by offering alternative methods of instruction.
  • Established positive relationships with administrators, teachers and parents.
  • Instructed small groups or individual students who need extra help or attention.
  • Enforced school policies regarding discipline, attendance, dress code.
  • Assisted with classroom instruction, following lesson plans and providing additional support to students.
  • Adapted lesson plans to meet the individual needs of each student.
  • Monitored classrooms, ensuring that all students were safe and adhering to school rules.
  • Provided feedback to teachers on student behavior and performance in the classroom.
  • Maintained accurate records of student attendance, grades, and behavior reports.

Deli Manager

Flying J Travel Center
Pecos
08.2012 - 08.2023
  • Provided guidance and mentorship to team members on how best to serve customers' needs.
  • Addressed employee performance issues promptly while also providing feedback and coaching as needed.
  • Resolved customer complaints in a professional manner.
  • Analyzed data from customer surveys to identify areas for improvement in service or product selection.
  • Managed daily operations of the deli including staffing, scheduling, merchandising.
  • Created promotional displays to attract customers to the deli section.
  • Ensured cleanliness and sanitation of deli area, equipment, and supplies.
  • Ordered necessary deli supplies to maintain stock levels.
  • Maintained accurate records of inventory and product ordering cycles.
  • Collaborated with other departments within the store to ensure smooth operations.
  • Monitored daily sales reports to maximize profitability.
  • Enforced company policies and procedures while maintaining a positive work environment.
  • Trained new employees on proper food handling techniques and safety regulations.
  • Developed weekly schedules for deli staff to ensure adequate coverage during peak hours.
  • Implemented cost-saving measures such as portion control, waste management.
  • Reduced costs by controlling portion sizes and eliminating all types of waste.
  • Completed regular inventories of food and material stocks.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.

Education

High School Diploma -

Pecos High School
Pecos, TX
05-2004

Skills

  • Invoice processing
  • Database management
  • Customer service
  • Financial reporting
  • Payroll administration
  • Document management
  • Microsoft Excel
  • Time management
  • Office administration
  • Organizational skills
  • Data entry
  • Telephone etiquette
  • File organization
  • Appointment scheduling

Languages

Spanish
Professional
English
Professional

Certification

  • Food Safe Certified
  • TABC Certified

Timeline

Administration Clerk

Oil Tech Services
09.2024 - 04.2025

Substitute Teacher, K-12

Pecos Barstow Toyah ISD
02.2024 - 09.2024

Deli Manager

Flying J Travel Center
08.2012 - 08.2023

High School Diploma -

Pecos High School

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Erika Hidalgo