Diversely-skilled property manager with a proven track record at Vacasa, excelling in owner relations and forward thinking problem solving while offering an astute eye to prioritization, an influential management style and productivity refinement. Eager professional committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
29
29
years of professional experience
Work History
Local Operations Manager/Owner Relations Manager
Vacasa, a Casago Company
Asheville, NC
01.2019 - Current
Efficiently manage a large portfolio of vacation homes simultaneously worth over $30M in a destination market.
Prioritize and orchestrate property related tasks with impeccable attention to detail while utilizing an external network of procured vendors.
Leverage market data to advise property owners on competitive pricing and amenity strategies, maximizing rental income.
Conduct bi-monthly property inspections to preemptively identify and address maintenance needs.
Prompt and creative problem solving of guest impacting issues
Facilitate successful integration of new properties into management portfolio at an average rate of 1-2 per month.
Conduct bi-annual performance reviews of down line, identify areas for improvement, develop action plans and implement goal oriented weekly meetings for ongoing training and support for team success.
Consistently exceed company expectations of churn 4.5, and Homeowner NPS >7.5.
Office Manager
New Generation Timers
Asheville, NC
05.2012 - 12.2018
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Created and managed a marketing plan to offer and sell product to a wider, diverse consumer increasing sales by 15%.
Integrated Zoho CRM software for a small business to optimize sales and streamline client communications.
Oversaw raw material counts and ordering to ensure the efficiency of production.
Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move
District Sales Manager
NewSouth Communications
Asehville, NC/Columbia, SC
02.2000 - 11.2002
Awarded Top 10 Sales Club 4 times out of 400 quota bearing partners by consecutively reaching and exceeding monthly sales quotas.
Developed new business at a growth of 10-15% per month utilizing Salesforce CRM.
Increased customer retention from 70% to 85-90% in both the Asheville and Columbia markets within 9 months of role.
Implemented sales and incentive programs, created team mentor coaching program for sales strategies and closing protocols optimizing performance, growth and profitability of market.
Led sales meetings to communicate objectives, review progress against goals, and discuss actionable plans for team improvement.
Relocation Project Management Associate
Execustay by Marriot
Redwood City/Newport Beach, CA
02.1997 - 12.1999
Effectively managed key accounts by procuring temporary housing for relocating corporate executives.
Forecasted, scheduled and monitored project timelines, service installations and home furnishing deliveries.
Negotiated and managed third-party contracts related to project deliverables.
<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA
Community Property Manager Orchard Park Apartments at Multiple Property Management CompaniesCommunity Property Manager Orchard Park Apartments at Multiple Property Management Companies
Part Owner/Operations Manager (Retail) at Blue Sail & Booty Bald Head IslandPart Owner/Operations Manager (Retail) at Blue Sail & Booty Bald Head Island