Summary
Overview
Work History
Education
Skills
Timeline
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Erika Hoehne

Asheville,NC

Summary

Diversely-skilled property manager with a proven track record at Vacasa, excelling in owner relations and forward thinking problem solving while offering an astute eye to prioritization, an influential management style and productivity refinement. Eager professional committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

29
29
years of professional experience

Work History

Local Operations Manager/Owner Relations Manager

Vacasa, a Casago Company
01.2019 - Current
  • Efficiently manage a large portfolio of vacation homes simultaneously worth over $30M in a destination market.
  • Prioritize and orchestrate property related tasks with impeccable attention to detail while utilizing an external network of procured vendors.
  • Leverage market data to advise property owners on competitive pricing and amenity strategies, maximizing rental income.
  • Conduct bi-monthly property inspections to preemptively identify and address maintenance needs.
  • Prompt and creative problem solving of guest impacting issues
  • Facilitate successful integration of new properties into management portfolio at an average rate of 1-2 per month.
  • Conduct bi-annual performance reviews of down line, identify areas for improvement, develop action plans and implement goal oriented weekly meetings for ongoing training and support for team success.
  • Consistently exceed company expectations of churn 4.5, and Homeowner NPS >7.5.

Office Manager

New Generation Timers
05.2012 - 12.2018
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Created and managed a marketing plan to offer and sell product to a wider, diverse consumer increasing sales by 15%.
  • Integrated Zoho CRM software for a small business to optimize sales and streamline client communications.
  • Oversaw raw material counts and ordering to ensure the efficiency of production.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move

District Sales Manager

NewSouth Communications
02.2000 - 11.2002
  • Awarded Top 10 Sales Club 4 times out of 400 quota bearing partners by consecutively reaching and exceeding monthly sales quotas.
  • Developed new business at a growth of 10-15% per month utilizing Salesforce CRM.
  • Increased customer retention from 70% to 85-90% in both the Asheville and Columbia markets within 9 months of role.
  • Implemented sales and incentive programs, created team mentor coaching program for sales strategies and closing protocols optimizing performance, growth and profitability of market.
  • Led sales meetings to communicate objectives, review progress against goals, and discuss actionable plans for team improvement.

Relocation Project Management Associate

Execustay by Marriot
02.1997 - 12.1999
  • Effectively managed key accounts by procuring temporary housing for relocating corporate executives.
  • Forecasted, scheduled and monitored project timelines, service installations and home furnishing deliveries.
  • Negotiated and managed third-party contracts related to project deliverables.

Education

Bachelor of Science - Recreational Therapy

Western Carolina University
Cullowhee, NC
12-1996

Skills

  • Creative, fair and efficient problem-solving
  • Strategic team guidance and development
  • Property management
  • Owner relationship management
  • Proficient in Salesforce CRM
  • Performance management

Timeline

Local Operations Manager/Owner Relations Manager

Vacasa, a Casago Company
01.2019 - Current

Office Manager

New Generation Timers
05.2012 - 12.2018

District Sales Manager

NewSouth Communications
02.2000 - 11.2002

Relocation Project Management Associate

Execustay by Marriot
02.1997 - 12.1999

Bachelor of Science - Recreational Therapy

Western Carolina University

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Erika Hoehne