Erika Horner
Springfield,OH
Summary
Dynamic professional with extensive experience in retail merchandising and salon management at SAS Merchandising and The Studio for Hair and Nails. Proven ability in customer relationship management and staff management, enhancing customer satisfaction and driving sales through effective marketing strategies. Adept at scheduling and resolving client concerns to foster loyalty.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Retial Mechandiser
SAS Merchandising
10.2023 - 10.2024
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
Hairstylist and Nail Tech
Dreamweavers Salon and Spa
04.2018 - 09.2022
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Distributed business cards outside of salon to generate new business.
Hairstylist/Salon Manager
The Studio for Hair and Nails
06.2004 - 04.2018
- Educated customers on products to maximize benefits.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Answered phone calls and emails to schedule client appointments.
Education
No Degree - Cosmetology
Clark County JVS
Springfield, Oh06-2003
Skills
- Marketing
- Business administration
- Schedule preparation
- Shift scheduling
- Staff management
- Verbal and written communication
- Customer service
- Customer relationship management (CRM)
Certification
- Licensed Cosmetologist - 2003-2025
- Ohio Insurance License - 2022-2025
Timeline
Retial Mechandiser
SAS Merchandising
10.2023 - 10.2024
Hairstylist and Nail Tech
Dreamweavers Salon and Spa
04.2018 - 09.2022
Hairstylist/Salon Manager
The Studio for Hair and Nails
06.2004 - 04.2018
No Degree - Cosmetology
Clark County JVS