Erika Huber
Thornville
Summary
Dedicated healthcare professional skilled in patient care and customer service. Proven ability to resolve issues and adapt to changing environments, fostering positive interactions with patients and families while ensuring high-quality care.
Overview
18
18
years of professional experience
Work History
STNA
Otterbein Senior Living
Granville
06.2025 - 12.2025
- Communicated effectively with patients, families and other healthcare professionals to ensure quality care was provided at all times.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Collaborated with team members to ensure seamless patient care and support during daily activities.
The Laurels
STNA
Heath
01.2025 - 06.2025
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to patients through effective communication and care.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
STNA
Altercare
Somerset
01.2020 - 01.2023
- Provided basic patient care, including bathing, dressing and grooming.
- Monitored vital signs, such as pulse rate, respiration and temperature.
Paraprofessional
Fairfield Co ESC
Lancaster
01.2018 - 01.2020
- Provided guidance to students in classroom setting.
- Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
- Customized small group and individual classroom activities based on differentiated learning needs.
- Created and maintained positive relationships with students, parents, and colleagues.
- Utilized effective communication strategies when interacting with diverse populations.
STNA
Tuscany Gardens
Pataskala
01.2016 - 01.2018
- Provided basic patient care, including bathing, dressing and grooming.
- Monitored vital signs, such as pulse rate, respiration and temperature.
- Communicated effectively with patients, families and other healthcare professionals to ensure quality care was provided at all times.
- Reported any changes in the patient's condition to the nurse on duty.
- Facilitated clear communication between patients and healthcare team to enhance understanding of care plans and treatment options.
- Assisted patients with mobility issues in transferring from bed to wheelchair or other assistive device.
- Provided emotional support and comfort to patients when needed.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Collaborated with interdisciplinary care team to enhance patient care and improve overall service delivery.
Assistant Manager
Duke & Duchess
Etna
03.2012 - 01.2016
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Established processes for monitoring customer satisfaction levels.
Kitchen Staff
Anthonys Italian Restaurant
Somerset
01.2008 - 03.2012
- Prepared ingredients for daily menu items and specials.
- Followed health and safety guidelines for food preparation and service.
- Carried out basic cleaning duties such as sweeping floors, washing dishes .
Education
High School Diploma -
Sheridan
Thornville, OH05-2008
Skills
- Patient care
- Vital signs monitoring
- Patient chart documentation
- Effective communication
- Customer relationship management
- Problem solving
- Adaptability to change
- Customer service focus
- Management
- Cash register operation
- Customer service
Timeline
STNA
Otterbein Senior Living
06.2025 - 12.2025
The Laurels
STNA
01.2025 - 06.2025
STNA
Altercare
01.2020 - 01.2023
Paraprofessional
Fairfield Co ESC
01.2018 - 01.2020
STNA
Tuscany Gardens
01.2016 - 01.2018
Assistant Manager
Duke & Duchess
03.2012 - 01.2016
Kitchen Staff
Anthonys Italian Restaurant
01.2008 - 03.2012
High School Diploma -
Sheridan