Erika Hudson
Birmingham,AL
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records. Skilled in oral and written communication, team leadership and relationship-building. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Member Service Representative
RxBenefits
Birmingham, AL
10.2023 - Current
- Listen to member concerns, answer questions and provide information about the member’s prescription plans.
- Answer inquiries from members about their pharmacy benefits, including coverage details, copayments, and drug formularies.
- Assist members with understanding their prescription drug benefits and resolving any issues or concerns.
- Provide detailed information about plan features, benefits, and any changes or updates to the pharmacy benefits plan.
- Verify member eligibility for specific benefits and services under their pharmacy plan.
- Work with retail and specialty pharmacies to resolve issues related to prescription fills, prior authorizations, and drug substitutions.
- Educate members on how to use their pharmacy benefits effectively, including the use of mail-order services, generic drug options, and preventative medications.
- Maintain accurate records of member interactions, claims processed, and any actions taken.
- Ensure all member information is handled in accordance with HIPAA and other relevant regulations, maintaining confidentiality and data security.
- Address and resolve member complaints, grievances, or appeals related to pharmacy benefits.
- Work with other departments, and contact doctor’s office to ensure seamless service delivery and resolution of issues.
Patient Accounts Representative/Office Operations Assistant
Ascension St. Vincent’s
Birmingham, AL
02.2022 - 03.2023
- I managed patient billing and payment information, reconciled payments, maintain patient records, providing customer service and ensure compliance with regulations
- I also obtain prior authorization from insurance when needed
- Provide administrative support and perform various duties to help ensure smooth operation in the the office, train new employees, data entry, maintain electronic and paper files
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Handled incoming calls and directed callers to appropriate department or employee.
- Responded to customer issues to provide immediate resolution and improve retention.
- Drove customer feedback to deliver information to management for corrective action.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Customer Service Representative
Blue Cross Blue Shield
Birmingham, AL
08.2021 - 02.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations..
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
CNA - Certified Nursing Assistant
Premier Medical Group of the Hudson Valley
Tuscaloosa, AL
09.2020 - 05.2021
- I swab/test athletes and staff for Covid-19
- Prepared specimens for courier
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
- Created and optimized employee schedules for shift coverage.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Observed and reported unusual symptoms and changes to charge nurse.
Diagnostic Scheduler
Brookwood Baptist Medical Center
Birmingham, AL
09.2015 - 10.2020
- Scheduled and confirmed appointments.
- Entered information into system to update status reports.
- Updated reports and daily logs for management use and permanent files.
- Provided delay updates and information regarding special circumstances.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
- Answered telephones and directed calls to appropriate staff members.
- Called no shows and cancellations to reschedule.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Balanced customer schedules, employee availability and maximum load levels while scheduling appointments.
Education
Certified Nursing Assistant
SM School of Opportunity
Bessemer, AL01.2021
Dental Assisting
Fortis College
Birmingham, AL12.2009
Diploma -
Pinson Valley High School
01.2008
Bachelor of Science - Health Administration
Phoenix University
Birmingham, ALSkills
- Prior Authorization Review
- Quality Assurance
- Technology Proficiency
- Insurance & Billing Knowledge
- Detail-Oriented
- Time Management
- Communication Skills
- Teamwork & Callaboration
- Problem Solving
- Self-Motivation
- Leadership & Coaching
- Adaptability
- Customer Service
- Process Improvement
Timeline
Member Service Representative
RxBenefits
10.2023 - Current
Patient Accounts Representative/Office Operations Assistant
Ascension St. Vincent’s
02.2022 - 03.2023
Customer Service Representative
Blue Cross Blue Shield
08.2021 - 02.2022
CNA - Certified Nursing Assistant
Premier Medical Group of the Hudson Valley
09.2020 - 05.2021
Diagnostic Scheduler
Brookwood Baptist Medical Center
09.2015 - 10.2020
Certified Nursing Assistant
SM School of Opportunity
Dental Assisting
Fortis College
Diploma -
Pinson Valley High School
Bachelor of Science - Health Administration
Phoenix University
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