Erika Insana
Montclair,NJ
Summary
Entrepreneurial, all-seeing, collaborative leader and team member who masters the details with passion, determination and joy. Unafraid to get her hands dirty with service excellence, leadership, sales, and events. Relishes cultivating relationships, collaboration with colleagues to create unique and effective training experiences, and has a reputation of excellence in all areas of customer service. Intuitive connector who identifies others’ strengths and encourages and inspires them to work in their giftedness. Takes a visionary approach to creating events, seeing complicated projects through from inception to completion. Dedicated to serving all guest needs with enthusiasm, accuracy and a coordinated approach. Efficient in directing staff, organizing services and providing seamless transitions to guests in need of special amenities. Exceptional customer service and problem-solving abilities.
Overview
19
19
years of professional experience
Work History
Guest Relations
The George Hotel
Montclair, NJ
04.2018 - Current
- Perform all functions of guest relations, reception and reservations, greeting and checking in guests, describing amenities, assisting guests by gathering information upon arrival and assisting in making plans, reservations and recommendations in the area
- Built and maintained relationships with many frequent guests and VIPs and assure that their preferences are anticipated and expectations exceeded upon each visit.
- Daily room assignments and housekeeping reports; with constant communication with housekeeping staff for cleanings and turnovers
- Information intake and scheduling/executing of Tours and Sales Management pertaining to Weddings, Special Events, Corporate Meetings and Room Blocks, while working closely with GM to set rates and curate each bespoke event
- Maintaining guests rooms and daily inspections, and performing tasks needed to ready each room
- Fulfilling special requests and creating unique and elevated guest experiences
- Set up, maintenance and breakdown of daily Guest Breakfast
- Ordering of Hotel Supplies for all departments, including F&B, Honor Bar, Wine Service and Candy Closet, Housekeeping, Branded Merchandise
- Build and maintain relationships with vendors who provide Branded Hotel Merchandise and Supplies
Seasonal Personal Shopping Assistant
Bloomingdale’s, Flagship Store
11.2018 - 03.2019
- Assist Director of Personal Shopping and her team to create elevated, unique, full-service personal shopping experiences for clients and small groups within the flagship store
- Collaborated with team to exceed each client’s expectations by anticipating needs, demonstrating unparalleled service, and creating incredibly memorable and customized personal appointments.
Sales Director
Mary Kay Cosmetics
01.2008 - 04.2018
- Mentor and trainor to each team member for duration of Mary Kay Career, including goal setting, planning and execution, and teaching and implementing tools for motivational activation energy
- Training creator and facilitator for any and all aspects of the Mary Kay business, including generating leads, booking and holding skin care classes and beauty experiences, assisting recruiting new team members, maintaining and servicing customer base, educating on product knowledge
- Executed a dynamic and effective weekly sales meeting for team members
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
- Executed strategic plans for growth and new acquisitions.
- Maintained a minimum of $38,000 personal retail sales for 8 years, cultivated and maintained an active customer base of hundreds, earned used of company cars for seven years, including the pink Cadillac.
Department Head
Erika Insana, Hampton Country Day Camp
Easthampton, NY
06.2008 - 08.2010
- Created curriculum and classes for 300+ campers ages 3-15, culminating in a performance every 4-week period. Creation included every aspect of production with multiple departments working under my supervision and guidance
- Daily and weekly staff meetings, including training and collaborating on class work and final performance projects
- Daily intake of preschoolers and parent relations contact
Hostess, server’s assistant, reservationist and catering manager assistant
Del Frisco’s Steakhouse
01.2001 - 01.2003
- Ran the front door for Sunday evening service
Education
Bachelor of Arts - English Language And Literature/Theatre
Niagara University
Niagara Falls, NYSkills
- Guest Relations Management
- Effective Customer Service
- Dynamic Communication Skills
- Guest Satisfaction
- Concierge Services
- Event Support
- Front Desk Operations
- Performance Strategies
Timeline
Seasonal Personal Shopping Assistant
Bloomingdale’s, Flagship Store
11.2018 - 03.2019
Guest Relations
The George Hotel
04.2018 - Current
Department Head
Erika Insana, Hampton Country Day Camp
06.2008 - 08.2010
Sales Director
Mary Kay Cosmetics
01.2008 - 04.2018
Hostess, server’s assistant, reservationist and catering manager assistant
Del Frisco’s Steakhouse
01.2001 - 01.2003
Bachelor of Arts - English Language And Literature/Theatre
Niagara University
Similar Profiles
Jay ParkJay Park
Receptionist/FOH Team Member at The George HotelReceptionist/FOH Team Member at The George Hotel
Tekaokoro TakiroTekaokoro Takiro
Housekeeping Room Attendant at The George HotelHousekeeping Room Attendant at The George Hotel
Milo LedvinkaMilo Ledvinka
Bartender at Lake George HotelBartender at Lake George Hotel