Erika Jenkins

• Strengthened customer relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
• Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
• Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
• Maintained strong knowledge of basic medical terminology to better understand services and procedures.
• Claim ownership of over 90 claims. Posted payments to accounts and maintained records.
• Reviewed and processed attorney demand letters to conducted timely negotiations with claimant/insured representatives to reach fair settlements within policy limits.

• Communicated effectively with customers throughout the entire claims process, ensuring transparency and understanding at each stage.
• Collaborated with repair facilities to ensure timely and accurate vehicle repairs for clients.
• Provided exceptional customer service, addressing concerns and resolving issues promptly.
• Negotiated fair settlements with claimants, ensuring equitable resolutions for all parties involved.
• Task management, completing 52 claim tasks per day on average.

• Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
• Verified insurance claims and determined fair amount for settlement.
• Examined claims forms and other records to determine insurance coverage.
• Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
• Task management, completing 40 tasks per day om average.

Task management completed 39 claim task per day on average.

• Maintained accurate and detailed information related to claim and made decisions consistent with claims standards and local laws
• Reviewed policy documents and facts of loss to verify coverage
• Investigated, evaluated and finalized claims resulting from catastrophic losses
• Issued payments and reported payment irregularities found in the Next Gen system
• Worked with investigators and claims adjusters to handle the most complex claims
• Reached out to owners to set up appointments for viewing damaged vehicles

• Navigated multiple computer programs during each call to locate information, document interactions and put solutions into motion
• Used strong call management skills to control conversations and consistently meet performance targets
• Helped clients with inquiries related to benefits and status of healthcare-related actions.
• Called clients to follow up on issues and obtain information to facilitate timely resolutions and documented key points of customer interactions.
• Investigated and resolved client inquiries and complaints quickly.

• Maintained accurate record of leads, sales activities and completed sales in CRM and AS400
• Promoted offerings consistently to keep customers aware of product benefits and features
• Worked with processing teams, customer service staff and other internal departments to deliver superior service
• Coordinated with shipping and receiving staff to schedule shipments and monitor delays
• Engaged customers to quickly identify needs, negotiate contracts and close sales