Erika Jenkins

• Built credibility and value in company solutions with over 40 dealers through strategic research and preparation.
• Analyzed sales data to identify underperforming products, recommending pricing adjustments or discontinuation when needed.
• Conducted comprehensive market analyses to identify trends and opportunities for growth within the retail sector.
• Aligned with key stakeholders on program work occurring in finance, technology and strategy, representing stakeholder interests to team leaders.
• Developed customized training programs to enhance employee skills and productivity, leading to an 8% average increase in sales associate performance.
• Collaborated with cross-functional teams to develop innovative solutions for complex retail challenges.
• Implemented effective merchandising strategies, resulting in increased sales and customer engagement.
• Managed client relationships, ensuring clear communication and successful project outcomes.
• Evaluated store performance using key metrics, implementing targeted improvements where necessary.

• Managed daily operations to ensure smooth functioning of store, maintaining a clean, safe environment for customers and employees.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
• Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Managed inventory control, cash control, and store opening and closing procedures
• Maximized sales through an improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
• Trained and mentored over 60 new personnel hired to fulfill various roles.

• Salesperson of the Year with $916,890 in sales and blended KPIs of 70.41%, exceeding corporate goal of 60%
• Consistently met and exceeded monthly KPIs goals, including a sales goal $70,000 and Non-Merchandise sales of 60%
• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Increased sales revenue through effective product recommendations tailored to individual customers.
• Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
• Supported store leadership in implementing new merchandising strategies to improve product positioning.
• Trained new employees in sales techniques and store procedures, improving team effectiveness.
• Built customer loyalty and retention by delivering excellent shopping experiences.

• Entry-level face to face B2B sales representative at a direct marketing and sales firm whose focus was new customer acquisition and retention for Fortune 500 companies within the northern Florida and south Georgia territory
• Managed a diverse portfolio of training projects, ensuring timely completion and adherence to budget constraints.
• Developed new business opportunities by identifying and targeting high-potential prospects.
• Exceeded quarterly sales targets consistently, contributing to the overall success of the team.
• Mentored junior sales representatives on best practices for prospecting, closing deals, and building long-lasting client relationships.
• Established ongoing professional development opportunities for staff members, encouraging continuous learning beyond initial job requirements or responsibilities.
• Delivered engaging presentations at industry conferences, showcasing company expertise in corporate training methodologies.

cum laude graduate