ERIKA JENKINS
Dallas
Summary
Licensed Multi-State Claims Adjuster with 2+ years of experience specializing in UM/UIM and Bodily Injury claims. Skilled in managing complex, attorney-represented auto liability cases, evaluating policy coverage, negotiating settlements, and supporting litigation strategy. Known for precise claim documentation, compliance with state regulations, and delivering high-quality customer experiences across the claims lifecycle.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Claim Specialist
Gainso Insurance
Richardson
02.2025 - Current
- - Investigated UM/UIM eligibility and reviewed FNOL to assess liability and claim exposure.
- - Interpreted policy language and applied jurisdictional statutes to validate coverage.
- - Streamlined CMS documentation and remittance reconciliation, improving audit accuracy.
- - Managed third-party communications and ensured timely claim resolution.
Bodily Injury Claims Specialist
State Farm Insurance
Richardson
02.2024 - 10.2024
- - Handled complex BI and UM/UIM claims including time-limit demands and litigation support.
- - Collaborated with SIU and legal counsel on potential fraud and exposure.
- - Negotiated settlements based on causation and medical findings within authority limits.
Claims Specialist (Independent Adjuster)
Pilot Catastrophe Services
Fort Worth
04.2023 - 10.2023
- - Investigated liability and verified coverage for UM/UIM and auto claims.
- - Reviewed medical records and estimates to determine damages.
- - Handled high-volume catastrophe claims under compliance standards.
Total Loss Processor
The Best Claims
Irving
12.2022 - 04.2023
- - Processed total loss claims including uninsured motorist cases.
- - Verified policy coverage and calculated ACV using valuation tools.
Client Services Representative
Health Equity
Irving
03.2020 - 08.2022
- - Assisted clients with claims and benefits inquiries.
- - Researched and resolved complex insurance issues across multiple platforms.
Education
Associate of Applied Science - Nursing
Dallas College
01.2026
Skills
- UM/UIM Claims Handling Negotiation
- Bodily Injury & Liability Claims Time-Limit Demand Response
- Coverage Evaluation Settlement & Risk Assessment
- Medical Bill Analysis Multi-State Licensing Compliance
- Policy Interpretation Customer Communication
- Claims Software: Guidewire, Xactimate, Next Gen, ImageRight, etc
Certification
- Adjuster Licenses: TX, MS, LA, AL, OK, FL, KY, SC, MI, NM, IN, MT, ME, WV, AR, MN, NH, UT, NC
- Certifications: State Farm Certified (Auto, Property, Estimatics, Fire & Wind/Hail), HIPAA Certified
- Software: Guidewire, Next Gen, ImageRight, Symbility, CCC One, Subro Ehub, CHIP
References
Available upon request
Timeline
Claim Specialist
Gainso Insurance
02.2025 - Current
Bodily Injury Claims Specialist
State Farm Insurance
02.2024 - 10.2024
Claims Specialist (Independent Adjuster)
Pilot Catastrophe Services
04.2023 - 10.2023
Total Loss Processor
The Best Claims
12.2022 - 04.2023
Client Services Representative
Health Equity
03.2020 - 08.2022
Associate of Applied Science - Nursing
Dallas College
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