Erika Jeter
Dallas
Summary
Dynamic leader with a proven track record at Vacation Rental Collective, excelling in team leadership and customer relationship management. Expert in operational oversight and conflict resolution, I drive guest satisfaction and brand reputation through innovative feedback systems and effective communication. Committed to enhancing experiences and optimizing performance in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Head of Guest Relations
Vacation Rental Collective
Durango
05.2019 - Current
- Led a high-performing guest services team, ensuring the delivery of consistently high-quality service across a large portfolio of premier properties.
- Managed guest inquiries with lightning fast responses through various communication channels to ensure satisfaction
- Resolve complex escalations with a focus on quick resolution and customer retention, utilizing advanced communication, problem solving, and negotiation skills to optimize financial growth.
- Trained staff on customer service best practices and conflict resolution techniques to enhance guest satisfaction.
- Developed and implemented guest feedback systems to gather insights.
- Monitored online reviews and responded professionally to uphold brand reputation and address guest concerns.
- Oversee account management and property inspections, maintaining rigorous standards for health, safety, and brand consistency.
- Created and implemented a gift program for homeowners and guests celebrating special occasions, enriching their experience.
- Created monthly reports on departmental performance, highlighting successes, challenges, and opportunities for improvement.
Office Manager
Three Springs MRI
Durango
01.2017 - 05.2019
- Managed daily clinical operations for a busy MRI facility, ensuring seamless workflow between medical staff and patients.
- Coordinated patient care schedules and administrative tasks, ensuring compliance with healthcare privacy regulations and clinic protocols.
- Served as primary point of contact for patient inquiries, billing questions, and provider coordination, enhancing patient experience and communication.
Sleep Lab Manager
Mercy Regional Medical Center
Durango
01.2017 - 05.2019
- Led operations of Sleep Lab office, enhancing patient support during diagnostic sleep testing.
- Coordinated technician schedules, physician reports/orders, and patient follow-ups to ensure continuity of care.
- Managed team and account oversight to maintain adherence to hospital-grade performance benchmarks.
Education
Bachelor’s Degree - Business
Texas Tech University
Lubbock, TX05-2015
Skills
- Customer relationship management
- Account Management
- Brand reputation management
- High-End Sales
- Operational Oversight
- Team Leadership
- Remote Team Management
- Staff training and development
- Professional Communication
- Effective communication
- Conflict resolution
- Problem solving
- Critical thinking
- Superior organizational skills
- Time management
Websites
Volunteer Experience
- Volunteer Worker, Lions Clubs International (Children & Education), 01/08, 05/15
- Volunteer, Wildlife Refuge Center Lubbock (Animal Welfare), 01/13, 05/15
- Member, Young Professionals of Durango (Economic Empowerment), 01/20, 12/24
Timeline
Head of Guest Relations
Vacation Rental Collective
05.2019 - Current
Office Manager
Three Springs MRI
01.2017 - 05.2019
Sleep Lab Manager
Mercy Regional Medical Center
01.2017 - 05.2019
Bachelor’s Degree - Business
Texas Tech University