Strategically adept Manager of Supplier Performance with over 10 years of experience in optimizing supplier quality and logistics in manufacturing settings. Proven track record in reducing costs and enhancing operational efficiency, evidenced by significant reductions in shipping costs and durations through innovative solutions. Excels at leading cross-functional teams and executing improvement plans to elevate supplier performance and align with corporate strategies.
Hi, I’m
Erika J. Jacobs
Irvine
Summary
Overview
13
years of professional experience
1
Certification
Work History
Alcon
TS Maintenance and Calibration Lead
04.2022 - 11.2024
Job overview
- Managed consolidation, transportation, and verification of 3,000 calibrated tools
- Implemented system reducing shipping times by 75%
- Enhanced calibrated tool quality by 20%
- Initiated battery replacement policy to prevent downtime
- Optimized collaboration between Calibration Lab and Calibrated Tools Departments
Alcon
Tech Serv Maintenance and Calibration Coordinator
03.2020 - 04.2022
Job overview
- Streamlined global calibration tools processes, contributing to Black Belt Project
- Negotiated with vendors to improve quality control, saving 50% on durable cases
- Implemented a maintenance calendar for efficient equipment calibration
Alcon
Service Operations Specialist
09.2015 - 03.2020
Job overview
- Headed calibration tools exchange and upkeep for Field Service Engineers
- Led audits to ensure inventory accuracy and boost customer satisfaction
- Devised and executed purchase orders for Calibration vendors
- Enhanced gas bottle replacement process, resolving late returns
Monster Energy
Customer Service Representative
05.2012 - 09.2015
Job overview
- Managed full-cycle order operations for a leading beverage company
- Exceeded key account expectations, earning recognition
- Generated comprehensive reports for departmental and executive management
- Optimized report management via Excel standardization
- Devised innovative procedures to improve shipment timelines and communication
- Partnered with major accounts to establish new order protocols
Education
University of California-RiversideRiverside
Professional Certificate from Interpretation and Translation English / Spanish
06.2011
University Overview
Chaffey CollegeRancho Cucamonga
Business Management
05.2011
University Overview
Skills
- Analytical Skills
- Business Analysis
- Process Improvement
- Project Management
- Problem Solving
- Leadership
- Quality Assurance
- Inventory Management
- Skilled Multi-Tasker
- Bilingual
- Interpersonal
- Organization
Accomplishments
Accomplishments
Yearly savings
Developed processes
Created work instructions
Created department
Certification
English / Spanish Translator
Languages
Spanish
Native or Bilingual
Timeline
TS Maintenance and Calibration Lead
Alcon
04.2022 - 11.2024
Tech Serv Maintenance and Calibration Coordinator
Alcon
03.2020 - 04.2022
Service Operations Specialist
Alcon
09.2015 - 03.2020
Customer Service Representative
Monster Energy
05.2012 - 09.2015
University of California-Riverside
Professional Certificate from Interpretation and Translation English / Spanish
Chaffey College
Business Management
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