Erika Joaquin
Dallas,TX
Overview
5
5
years of professional experience
Work History
Cleaner
Live Nation
Irving, TX
03.2025 - Current
- Cleaned and sanitized bathrooms and other similar areas according to established protocols. Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials. Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs. Maintained cleanliness standards in high-traffic areas such as restrooms at events for an enhanced guest experience. collaborating with colleagues to complete large-scale cleaning projects quickly and efficiently.
- Utilized specialized equipment like pressure washers, carpet cleaners, and floor polishers to ensure thorough cleaning results. utilized eco-friendly cleaning products and Enhanced event cleanliness by pre-event and post-event cleaning tasks. Assisted with setup and breakdown of event spaces. Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets. Responded immediately to calls from personnel to clean up spills and wet floors. Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals. Used power scrubbing and waxing machines to scrub and polish floors.
Freight Associate
Home Depot
Surprise, AZ
01.2025 - Current
- Assured compliance with safety regulations through routine equipment inspections. implemented a streamlined loading and unloading process. Maximized space within storage areas by ensuring appropriate stacking of merchandise. Supported the development of new hires through mentoring and sharing best practices in freight operations. Assisted in loading and unloading merchandise from delivery trucks while maintaining safety protocols to avoid workplace accidents. Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise. Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks. Used handheld scanners to efficiently track and maneuver freight throughout distribution network. Assembled pallets and crates for secure transportation of materials. Helped train new employees in safe practices and warehouse procedures.
Gift Wrapper
William Sonoma
Goodyear, AZ
09.2024 - 01.2025
- Measured boxes and packages to determine correct sizes of wrapping paper that would be used. Placed items into bags, boxes or other containers. Assembled boxes, cartons and containers to package items. Inspected items for defects and damage. Cleaned and maintained production area and equipment. Loaded and unloaded items from production line. Sorted and stacked finished items.
- Utilized adhesive labels and other materials to package items. Weighed packaged items to calculate total weight. Operated shrink wrap, banding and other wrapping machines. Recorded product, packaging and order information on specified forms.
Warehouse Associate
Amazon
Phoenix, AZ
10.2023 - 09.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise. Worked safely around moving machinery. Consistently lifted materials weighing as much as 75 pounds. Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties. Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport equipment Shipped material and performed boxing, packing, labeling, and preparation of related documents. Successfully navigated large shipments of materials through tight spaces and busy facilities. Maintained clean, orderly work environment free of hazards Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Customer Service Representative
Grad’s Photography
Glendale, AZ
07.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.Trained new Customer Service Representatives, Exhibited high energy and professionalism when dealing with clients and staff. Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and provided backup support, Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces. Developed customized photo packages to meet the unique needs of each client. Assisted clients in selecting appropriate backdrops, poses, and lighting for optimal results in their graduation photos.
Door to Door Sales
La Machine Inc
Glendale, AZ
05.2022 - 07.2022
- Delivered positive experiences for potential customers with friendly demeanor even when faced with rejection or negative feedback. Enhanced personal safety during door-to-door sales by adhering to established guidelines for appropriate behavior and maintaining situational awareness at all times.
- Achieved sales quotas consistently despite challenging weather conditions or other external factors affecting door-to-door campaigns. Maximized productivity during peak selling hours by scheduling appointments efficiently throughout the day. Traveled by foot or automobile to deliver or sell merchandise or services. Completed documentation smoothly to finalize sales. Utilized persuasive sales techniques to convert leads into sales.
Custodian
ThredUp
Phoenix, AZ
10.2021 - 07.2022
- Emptied trash cans and recycling bins to keep building clean and free of germs. Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting. Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces. Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety. Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets. Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reported damages and hazardous conditions to management for further action. Reduced waste through efficient use of cleaning supplies and equipment. Reported vandalism or other damage to property to supervisor. Ensured hygienic environment by adhering to sanitation protocols in restrooms and kitchen areas. Improved air quality with use of eco-friendly cleaning products and proper ventilation practices.
Team Member
Chipotle Grill
Laveen, AZ
06.2021 - 12.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety. Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods. Worked different stations to provide optimal coverage and meet production goals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles. Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation. Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity. Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking equipment. Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output. Conserved resources by utilizing proper portion control techniques during meal preparation.
Crew Team Member
Wendys Fast Food
Laveen, AZ
06.2020 - 06.2021
- Worked front counter, drive-thru and other areas. Took orders, prepared meals, and collected payments. Kept food preparation area, equipment, and utensils clean and sanitary. Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members. Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Cleared trays and removed trash from tables before sanitizing surfaces.Trained new team members on procedures, customer service, and sales techniques. Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas. Brewed coffee and tea and changed out drink station syrups. Kept pastry and dessert case stocked with fresh selections and arranged to entice orders. Prepared salads, soups and sandwiches for customers. Reconciled receipt totals, cash and credit payments to address shortages.
Education
Communications
Betty H. Fairfax
Laveen, AZ05.2021
Skills
- Warehouse safety
- Loading and unloading
- Workplace cleanliness
- Order picking
- Shipping and receiving
- Heavy lifting
- Adaptable to change
- Electric ladder certification
- Electric pallet jack certification
- Order picker certification
- Housekeeping
- Pallet jack operation
- Transportation regulations
- Truck loading
- Packing orders
- Maintaining records
- Equipment operation
- Freight handling
- Safety monitoring
- Vendor coordination
- Hazardous materials
- Stock management
- Deadline adherence
- Stacking merchandise
- Weight measurement
- Shipment processing
- Computer tracking
- Stock control
- Pallet management
- Load staging
- Shipment support
- Package sorting
- Price change management
- Labeling packages
- Barcode scanning
- Replenishment processes
- Package handling
- Pallet jack safety
- Package labeling
- Truck loading and unloading
- Handheld scanners
- Hand-eye coordination
- Freight processing
- Wrapping machinery
- Willing to learn
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Machine operation
- Active listening
- Effective communication
- Adaptability and flexibility
- Stocking shelves
- Material handling
- Physical strength and stamina
- Decision-making
- Relationship building
- Wrapping and boxing
- Safety precautions
- Friendly, positive attitude
- Customer service
- Flexible and adaptable
- Dependable and responsible
- Calm under pressure
- Computer skills
- Organization and time management
- Problem resolution
- Verbal communication
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Documentation
- Microsoft PowerPoint
- Data collection
- Staff training
- Quality control
- Safe food handling
- Order taking
- Hygiene practices
- Stock organization
- Sanitation procedures
- Cooking methods
- Food presentation
- Food safety compliance
- Menu planning
- Opening and closing procedures
- Safe handling guidelines
- Cross-contamination prevention
- Food storage
- Log updating
- Portioning
- Portion control
- Ingredient preparation
- Event preparation
- Allergen awareness
- Delivery storage
- Product merchandising
- Food preparation
- Knife skills
- Temperature control
- Supply coordination
- Workstation organization
- Food preparation techniques
- Allergy care
- Display restocking
- Restaurant equipment maintenance
- Recipe execution
- Ingredient measurement
- Food preservation and storage methods
- Team contribution
- Temperature monitoring
- Ingredient inspection
- Equipment sanitation
- Food assembly
- Cooking techniques
- Surface sanitation
- Hot table management
- Preparation techniques
- Food handling safety
- Cleanliness
- Organization
- Memory retention
- Guest relations
- POS system operation
- Table setting
- Social perceptiveness
- Personal hygiene
- Strong work ethic
- Food safety
- Cash handling
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Cleaning expertise
- Floor cleaning and buffing
- Customer service-focused
- Custodial machine operation
- Work prioritization
- Sanitation techniques
- Skilled housekeeper
- Damage reporting
- Facility opening and closing
- Waste disposal
- Work orders
- Floor polishing
- Preventive Maintenance
- Groundskeeping
- Maintenance
- Physical stamina
- Employee training
- Chemical handling
- Hazardous chemicals handling
- Safe chemical disposal
- Restroom cleaning
- Health and safety compliance
- Window cleaning
- Trash removal
- Excellent communication skills
- Janitorial procedures
- Waste and recycling management
- Sweeping and mopping
- Trash collection and removal
- Restroom servicing
- Trash collection
- Checklists and recordkeeping
- OSHA compliance
- Basic mathematics
Timeline
Cleaner
Live Nation
03.2025 - Current
Freight Associate
Home Depot
01.2025 - Current
Gift Wrapper
William Sonoma
09.2024 - 01.2025
Warehouse Associate
Amazon
10.2023 - 09.2024
Customer Service Representative
Grad’s Photography
07.2022 - 08.2023
Door to Door Sales
La Machine Inc
05.2022 - 07.2022
Custodian
ThredUp
10.2021 - 07.2022
Team Member
Chipotle Grill
06.2021 - 12.2021
Crew Team Member
Wendys Fast Food
06.2020 - 06.2021
Communications
Betty H. Fairfax