Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erika Johnson

Riverdale,GA

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

Work History

Eye Consultants of Atlanta
  • Directing calls to appropriate personnel
  • When scheduling optical appointments, collect all pertinent information from patient
  • Keep active/cancellation list, send out “missed optical appointment” letters, and reschedule optical appointments if jobs are delayed
  • Excellent customer service and communication skills
  • Data entry, creating new patient charts, insurance verification
  • Obtaining knowledge of various aspects of ophthalmology in its entirety to ensure patient is obtaining correct physician.

TTEC- Progressive Insurance
  • Answering calls and responding to customer complaints
  • Accessing customer accounts and policy schedules
  • Providing customers with detailed information about policies and products
  • Recommending available products
  • Accepting payments for policies
  • Having knowledge of laws in certain states for compliance.

TTEC-Optum Rx
  • Respond to incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries
  • Guide and educate callers on their prescription benefits, use of plan, formulary, premiums and status of orders and claims or inquiries
  • Ask appropriate questions and listen actively while documenting required information in computer systems
  • Identify issues and communicate solutions and steps to customers, pharmacies and physicians with prescription orders and reorders
  • Make outbound calls to customers on prescription orders and payment issues.

Country Gardens Assisted Living- Medication Tech
  • Manage daily medications and ensure they are given to patients (prescription or non-prescription)
  • Record medication dosages and times they should be administered
  • Observe patients and document any changes (and respond to any calls or signals identifying patient needs)
  • Obtaining vital signs and blood sugars.

Kaiser Permanente- Appointment Scheduler
  • Answering busy and heavy call volume, actively listening to customer needs, tier 1 emergency support, obtaining and data entry of insurance information, verifying active policies, maintaining professionalism at all times.

Education

Some College (No Degree) - Certified Nursing Assistant

Bainbridge State College
Bainbridge, GA

Some College (No Degree) - Certified Customer Service Specialist

Bainbridge State College
Bainbridge, GA

Skills

  • Data Entry
  • Attention to detail
  • Healthcare experience
  • Training & Development
  • Active Listening
  • Basic Math
  • Written Communication
  • Problem-Solving
  • Organizational Skills
  • Project Planning
  • Flexible and Adaptable
  • Analytical and Critical Thinking
  • Customer Service
  • Multitasking
  • Conflict Resolution
  • Supervision and leadership
  • Software Proficiency

Timeline

Eye Consultants of Atlanta

TTEC- Progressive Insurance

TTEC-Optum Rx

Country Gardens Assisted Living- Medication Tech

Kaiser Permanente- Appointment Scheduler

Some College (No Degree) - Certified Nursing Assistant

Bainbridge State College

Some College (No Degree) - Certified Customer Service Specialist

Bainbridge State College
Erika Johnson