Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erika Johnson

Salem,OR

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

15
15
years of professional experience

Work History

Regional Inventory Supervisor

Ashley Furniture Homestore
Atlanta, GA
09.2020 - 06.2025
  • Supervised inventory operations to ensure accurate stock levels and efficient distribution processes.
  • Managed inventory control systems to optimize resource allocation and minimize discrepancies.
  • Oversaw inventory procedures to maintain compliance with company standards and operational goals.
  • Managed payroll operations to ensure timely and accurate compensation for regional inventory specialist.

Regional Inventory Specialist

Ashley Furniture Homestore
Atlanta , GA
02.2019 - 09.2020
  • Managed regional inventory processes to ensure optimal stock levels and minimize shortages.
  • Oversaw inventory operations across multiple locations, enhancing efficiency and reducing discrepancies.
  • Coordinated inventory management strategies, achieving streamlined operations and improved accuracy.

Office Manager

Ashley Furniture Homestore
Alpharetta , GA
05.2012 - 02.2019
  • Developed and implemented office policies and procedures.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Assisted in recruiting, onboarding and training new employees.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Maintained filing system for records, correspondence and other documents.
  • Provided administrative support to management team including preparing reports and presentations.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Supervised staff members, organized schedules and delegated tasks.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Processed payroll accurately and on time.

Sales Manager

Ashley Furniture Homestore
Kennesaw, GA
11.2013 - 08.2014
  • Trained, coached, and mentored sales personnel to ensure success in their roles.
  • Developed and managed employee schedules to ensure optimal staffing levels.
  • Managed payroll processes to ensure accurate and timely compensation for sales team members.

Customer Service Representative

Ashley Furniture Homestore
Buford , GA
09.2010 - 05.2012
  • Developed positive relationships with customers through friendly interactions.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Assisted customers with product reselection, ordering, billing, returns and exchanges.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Handled cash transactions efficiently, ensuring accuracy and customer satisfaction.

Education

High School Diploma -

Sidney Lanier High School
Montgomery, AL
05-1997

Skills

  • Inventory management
  • Customer service
  • Payroll administration
  • Regulatory compliance

Timeline

Regional Inventory Supervisor

Ashley Furniture Homestore
09.2020 - 06.2025

Regional Inventory Specialist

Ashley Furniture Homestore
02.2019 - 09.2020

Sales Manager

Ashley Furniture Homestore
11.2013 - 08.2014

Office Manager

Ashley Furniture Homestore
05.2012 - 02.2019

Customer Service Representative

Ashley Furniture Homestore
09.2010 - 05.2012

High School Diploma -

Sidney Lanier High School

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