Erika Johnson
Quinton,VA
Summary
I have over 30 years of customer service experience with a strong emphasis in leadership and training. I possess excellent communication and people skills and have an eye for details. I thrive on meeting set goals and expectations by utilizing my time management and organizational skills.
Overview
21
21
years of professional experience
Work History
Post Associate Producer
Truly Original Productions
New York, NY/Remote Work
09.2022 - Current
- Expedite payment processing for vendors by accurately coding invoices and reconcile discrepancies.
- Reduce weekly payroll errors by diligently auditing anywhere from 100 to 200 employee timecards.
- Manage employee reimbursements ensuring timely payments and accurate record keeping.
- Address employee inquiries regarding accrued PTO/Sick time and payroll issues, providing timely resolutions and answers.
- Streamline weekly onboarding process for efficiency, facilitating smoother integration of new employees.
Lead Front of House Manager
Fat Canary
Williamsburg, VA
09.2014 - 09.2022
- Oversaw all front of house operations for fine dining restaurant that generates over $2.5 million annually.
- Balanced and report end of night sales results and paperwork.
- Balanced and reported end of night sales results and paperwork.
- Took inventory and ordered supplies.
- Coordinated with back of house for menu planning, daily specials and special events.
- Problem solved any reservation booking conflicts and any customer complaints or issues.
Bartender, Server, Shift Leader
Longhorn Steakhouse
Mt. Pleasant, SC
01.2007 - 09.2014
- Quick problem solving to ensure complete guest satisfaction.
- Personal sales averaging $100,000 annually.
- Won awards for outstanding customer service.
Department Manager
Urban Outfitters
Charleston, SC
10.2005 - 01.2007
- Managed the daily operations and supervised a staff of 20-25.
- Assisted customers to ensure exceptional customer service which resulted in exceeding company set sale goals.
- Implemented loss prevention strategies that assisted in achieving company record inventory results.
Skills
- Efficient in:
Microsoft Excel
Google Sheets
Intuit Quickbooks
Google Drive
Microsoft Word
Adobe Acrobat
- Highly Organized
- Attention to detail
- Goal Oriented
- Self Motivator
- Effective Communicator
- Problem Solver
Timeline
Post Associate Producer
Truly Original Productions
09.2022 - Current
Lead Front of House Manager
Fat Canary
09.2014 - 09.2022
Bartender, Server, Shift Leader
Longhorn Steakhouse
01.2007 - 09.2014
Department Manager
Urban Outfitters
10.2005 - 01.2007