Erika Jones
Summary
Versatile Production Supervisor knowledgeable about equipment operation, quality standards and safety hazards. Versed in documentation, compliance and scheduling. Streamlines workflow to maintain productivity and proactively addresses challenges to minimize downtime. Decisive Production Supervisor exceptionally skilled at identifying measures to improve production methods and equipment performance. Consistently achieved inventory goals and maintained minimal downtime for production lines. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
26
26
years of professional experience
Work History
Production Supervisor
Century Plastics
09.2007 - 08.2023
- Resolved issues quickly to maintain productivity goals.
- Managed team of 100 production associates, overseeing productive production processes and meeting all deadlines.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Supervised ongoing daily production phases.
- Troubleshot equipment to reduce service calls and downtime.
- Kept accurate and detailed records of personnel progress and productivity.
- Managed staff hiring, training and supervision.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Oversaw loading and unloading of packages in warehouse.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Coordinated project workflows for departments.
- Improved distribution efficiency with design, development, and testing of embedded software applications.
Front Line Motor Contractor
Century Plastics
04.2007 - 09.2010
- Assembled components with minimal supervision, exceeding expected project milestones.
- Conducted quality assurance inspections on finished components and identified issues.
- Troubleshot and repaired machine components to maintain smooth operations and avoid disruptions in production.
- Collaborated with team members to improve production processes and maintain quality standards.
- Collected material and equipment required for assembling process to determine durability of structure.
- Aligned materials and merged parts to construct complex units.
- Trained new assembly personnel on proper use of equipment.
- Assembled production parts with high degree of accuracy and precision using hand and power tools.
- Documented all in-process and out-of-process assembly activities.
- Performed daily maintenance and inspection of machinery to drive optimal performance.
Document Control Specialist
Flour
03.2006 - 03.2007
- Maintained document control system and updated work instructions, procedures and associated databases.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Worked with internal staff to process documents and sent for closing.
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Converted documents from one application to another.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Contributed to design and implementation of overall corporate documentation standards, numbering conventions and templates.
- Oversaw creation, routing and data input of bills of materials, ECOs, ECRs and ISO documents.
- Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions.
- Checked blueprints and drawings for accuracy and completeness.
- Evaluated current document processes, suggested methods for change and implemented successful improvements.
Credit Union Consultant
Express Personal
11.2005 - 03.2006
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Monitored and reported suspicious activity in line with bank security policies.
- Assisted with training of new tellers on policies and procedures.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Calculated fees due, interest and change for customer transactions.
- Generated monthly reports on customer activity and customer feedback.
- Wrote and distributed customer correspondence.
Consolidation Clerk
First Fidelity Mortgage
09.2002 - 05.2005
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Inspected account books and recorded transactions.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
Collections Representative
Williams Used Cars
06.1998 - 09.2002
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Resolved challenging situations with friendly but firm strategies.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
Customer Service Associate
MIC
08.1997 - 06.1998
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
J.L Mann High School
160 Fairforest Way Greenville, SC 2960706.1994
Skills
- Root Cause Analysis
- Continuous Improvement Process
- Assembly Lines
- Service Quality
- Systems and Processes Oversight
- Team Supervision
- Maintenance Inspections
- Logistics
- Supply Chain Distribution
- Data Analytics
- Equipment Modification
- Quality Assurance
- Financial Administration
Timeline
Production Supervisor
Century Plastics
09.2007 - 08.2023
Front Line Motor Contractor
Century Plastics
04.2007 - 09.2010
Document Control Specialist
Flour
03.2006 - 03.2007
Credit Union Consultant
Express Personal
11.2005 - 03.2006
Consolidation Clerk
First Fidelity Mortgage
09.2002 - 05.2005
Collections Representative
Williams Used Cars
06.1998 - 09.2002
Customer Service Associate
MIC
08.1997 - 06.1998
High School Diploma -
J.L Mann High School
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