Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
CustomerServiceRepresentative

Erika Jones-George

Halethorpe,MD

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented with experience in customer service, data entry and office management. I am a team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I also have a home office and unfortunately I am only remotely working at the time.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Kayla Kreations
11.2015 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Maintained staff directory and company policy handbook for human resources department.
  • Performed research to collect and record industry data.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Coordinated bookkeeping activities in QuickBooks and Lawson.
  • Created PowerPoint presentations for business development purposes.
  • Managed Access databases converting complex data into easy-to-interpret data.
  • Created detailed expense reports and requests for capital expenditures.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
  • Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.

Data Entry Specialist

Maxium Healthcare
02.2018 - 11.2022
  • Compiled data and reviewed information for accuracy prior to input.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Managed workflow scheduling, data entry and accuracy verification for large data projects.
  • Identified data entry errors and reported to necessary departments.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Organized, sorted and checked input data against original documents.
  • Reviewed completed work for compliance with regulations.
  • Verified accuracy of data before transcribing.
  • Located and corrected data entry errors and reported to management.
  • Supported multiple departments with special projects.
  • Sorted documents and maintained organized filing process.
  • Added documents to file records and created new records to support filing needs.
  • Executed data verification to detect errors.
  • Documents completed work in appropriate logbooks.
  • Compiled information and input into database.
  • Evaluated source documents to locate information needed for each data entry field.
  • Completed data entry tasks with accuracy and efficiency.

Administrative Assistant

Manpower Agency
06.2014 - 11.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Maintained staff directory and company policy handbook for human resources department.
  • Performed research to collect and record industry data.

Payroll Manager/ IT Technician

Naji Tech
08.2009 - 12.2017
  • Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
  • Reviewed time records for large amounts of employees to verify accuracy of information.
  • Calculated deductions and processed payroll for employees.
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Uploaded time records into system and made adjustments to create accurate database for payroll processing functions.
  • Processed payroll garnishments such as tax liens and child support.
  • Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
  • Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Applied knowledge of regulations, employment law and tax code to keep operations in compliance with applicable standards.
  • Prepared accounts for scheduled audits and assisted with audit process to facilitate faster completion of tasks.
  • Led payroll production
  • Developed metrics for objectives, supporting key results.
  • Reviewed financial statements per quarter
  • Generated sales tax reports for each operational jurisdictions, monitored bi-weekly payroll and prepared and paid out sales commissions.
  • It tech support
  • Identifies, investigates, and resolves users problems with computer software issues
  • Communicating Phone,email,chat
  • programming, connectivity, printing, and similar concerns

Education

Associate - Computer Sciences Or Software Development

American International University
03.2018

Associate - Business Administration And Management

Coppin State University
Baltimore, MD
05.2007

Skills

  • Cash Deposit Preparation
  • Records Management Systems
  • Mail Management
  • Report Analysis
  • PC Proficiency
  • Program File Distribution
  • Advanced MS Office Suite Knowledge
  • Data Entry Documentation
  • 10-Key Proficiency
  • CRM Software
  • Process Optimization
  • Sales Plan Implementation
  • Detailed Meeting Minutes
  • Employee Training
  • Customer Service
  • Excel Spreadsheets
  • Document Retrieval
  • Account Balancing
  • Business Writing
  • iManage Proficiency
  • Reading Comprehension
  • Customer and Client Relations
  • Typing Proficiency
  • Contract Agreement Preparation
  • Training and Development
  • Strategic Planning
  • Account Reconciliation
  • Office Management
  • Records Management
  • Data Collection
  • Data Evaluation
  • Payroll and Benefits Administration
  • Healthcare Common Procedure Coding System (HCPCS)
  • Critical Thinking
  • Internal Communications
  • Database Organization
  • Phone Call Answering
  • Grammar
  • Spreadsheets
  • Documentation
  • Prioritization
  • Budgeting
  • Bookkeeping
  • Coordination
  • Recordkeeping
  • Proofreading
  • Project Management
  • Prioritizing Patients
  • Insurance Eligibility Verifications
  • Employee Timesheet Processing
  • Schedule Management
  • Time Management
  • Technical Support
  • Administrative Support
  • Medical Terminology
  • Accounting Support
  • Microsoft Office
  • Labor Control
  • Staff Motivation
  • Customer Relations
  • Multi-Line Phone Systems
  • Records Preparation
  • Calendar Management
  • PeopleSoft HRMS
  • Statistical Data Gathering
  • Sorting and Labeling
  • Correspondence Writing

Accomplishments

  • Human Resources - Recorded and filed employee benefit, salary and annual evaluation information.
  • Recognized by customers and naji tech for expedient and effective service.
  • Data Reporting - Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
  • Achieved certification through the Institute of Certified Professional Managers (ICPM): Certified Manager (CM), 08/2017.
  • Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
  • Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
  • Data Entry - Reviewed and updated client correspondence files and scheduling database.
  • Positioned as key team member to transfer data type from hard copy into new digital database.
  • Patient Billing - Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.

Certification

  • Certified data professional
  • Seo
  • Microsoft office
  • Citp

Timeline

Data Entry Specialist

Maxium Healthcare
02.2018 - 11.2022

Administrative Assistant

Kayla Kreations
11.2015 - Current

Administrative Assistant

Manpower Agency
06.2014 - 11.2020

Payroll Manager/ IT Technician

Naji Tech
08.2009 - 12.2017

Associate - Computer Sciences Or Software Development

American International University

Associate - Business Administration And Management

Coppin State University

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Erika Jones-George