Erika Jordan
Gilbert,Arizona
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Store Manager
Top Cup Coffee House
01.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Barista Shift Supervisor
Perks! Espresso and Smoothies
10.2021 - 11.2022
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Education
High School Diploma -
Tooele High School
Tooele05.2021
Skills
Customer Service
Problem-Solving
Customer Relations
Multitasking and Organization
Store operations
Training and mentoring
Store Opening and Closing
Team Leadership
Inventory Management
Cash Management
Shift Scheduling
POS Systems
Timeline
Store Manager
Top Cup Coffee House
01.2023 - Current
Barista Shift Supervisor
Perks! Espresso and Smoothies
10.2021 - 11.2022
High School Diploma -
Tooele High School
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