Experienced and driven professional seeking a challenging and fulfilling long-term position with a reputable organization. Over 15 years of expertise in both corporate and non-profit sectors, bringing a wealth of knowledge in customer service, administration, grants, and accounting processing. Known for a strong work ethic and integrity, this positive team player is committed to delivering exceptional service and ensuring customer satisfaction.
Hi, I’m
Erika J. Taylor
Suitland,MD
Summary
Overview
20
years of professional experience
Work History
Greater Washington Community Foundation
Grants Associate
06.2018 - Current
Job overview
- Manage incoming grants to ensure compliance with IRS and foundation specific regulations
- Accurately inputs and processes grant recommendations and grant program applications using the Foundation's database Financial Information Management System (FIMS)
- Prepares daily grant reports to be reviewed, approved & posted by the Grants Manager
- Works closely with other teams to ensure their submitted grants are ready for payment and in compliance with the Foundations requirements
- Maintains file maintenance of all grant payments that meet legal, auditing and Foundation's requirements
- Processes internal grant recommendations - Interfunds
- Responds to grant process and compliance questions from Staff and Donors
- As well as answer all inquiries regarding Outstanding Checks and submit/process investigated reissue request
- Maintains Grantee's ACH data
- Processes all grant payments either via check or ACH payments using Capital One's Integrated Payables system.
- Review, approve and process contracts and agreements, for Field of Interest Grants and Discretionary Grants
- Works closely with Accounts Payable to investigate monthly bank reconciliation.
- Investigates and resolve all grant related return settlements
Greater Washington Community Foundation
Receptionist
12.2017 - Current
Job overview
- Manage day to day activities of the front desk including answering phones and retrieving messages from voicemail box
- Greeting and assisting visitors
- Daily sorting, opening, and distributing mail
- Assist with departmental mailings
- Mail out weekly donation and event receipts
- Responsible for ordering kitchen supplies: paper goods, utensils, coffee cups, etc
- Clerical work (includes but not limited to, providing support to the varies department within the organization)
- Update employee telephone directory
- Provide support as needed to staff
- Approves meeting requests for conference rooms and post conference rooms daily schedules
Share Our Strength
Receptionist
03.2016 - 10.2017
Job overview
- Clerical work (includes but not limited to, answering phones, coordinating messenger services and faxing)
- Retrieving messages from the general voicemail box
- Greeting visitors and ensuring candidates receive the appropriate information
- Organizes and maintains the work room: restock paper, distribute faxes, and load printers with paper, etc
- Responsible for ordering supplies for the organization (i.e., letterhead, envelopes, copy paper, etc.)
- Assists with departmental mailings as needed
- Daily sorting, opening, and distributing of mail
- Recording of all incoming checks
- Notify staff of incoming packages such as UPS, Federal Express, DHL, Priority mail, Quill etc
- Update employee directory and departmental staff listing
- Checks available balance of postage meter and replenish it on postage meter when Office Support Specialist is not available
- Assist with setup inter-office moves
- Also plays a key role in overall office move
- Date Stamp and logging in of all bills to be submitted to Finance
- Supports Finance team with tasks for approximately two hours each day
- Assemble new hire packets to include swag bags
Jubilee Housing
Receptionist
09.2010 - 03.2016
Job overview
- Organize meeting space and food preparation
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Report resident's maintenance request to PM department
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Maintain PM resident's filing system
- Provide support to all departments as needed
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
Jubilee Housing
Office Manager
04.2013 - 03.2016
Job overview
- Administer and facilitate employee on boarding
- Ensure employee has necessary space, IT equipment and office supplies for the first day
- Review necessary paperwork with new hire and ensure that any questions are directed to the appropriate person
- Coordinate first day orientation activities
- Maintain personnel files according to designated standards and audit periodically
- Coordinate the annual performance review process ensuring that all managers are meeting necessary deadlines
- Administer exit paperwork and forward to the appropriate departments
- Serve as the interface between staff and IT support; Communicate IT issues and ensure that issues were appropriately resolved
- Manage the day-to-day activities of the front desk including answering phones, accepting rent and distributing to finance, opening and distributing mail, greeting guests
- Schedule and coordinate office meetings and retreats
- Support board activities to ensure maximum efficiency
- Support preparation of Board agendas
- Distribute Board materials in advance
- Schedule and coordinate Board meetings
- Maintain organization's hard copy and electronic filing system; ensure adherence to the designated system
- Assist in the design, implementation of and compliance to office policies and procedures
- Monitor and maintain office supplies inventory / Review and approve office supply acquisitions
- Assist in reviewing the physical office environment (work stations, meeting spaces, file storage, etc) and provide recommendations to increase efficiency for staff and customers
- Maintain a safe and secure working environment
- Prepare office communications
- Provide support to Executive Director and Management team
- Provide support to compliance requirements
- Updating health safety policies and ensuring that they are being adhered to
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Jubilee Housing
Resident Monitor
04.2012 - 03.2016
Job overview
- Observes and documents the accountability of all residents within the facility
- Enforces and documents all rules, responsibilities and restrictions assigned to residents
- Provides maintenance, control and documentation of all transactions regarding, medications, visitors, and telephone calls
- Conduct urine analysis (UA) testing on residents if curfew is missed and enforce the rules of the facility
- Strengthened interdepartmental relationships by collaborating closely with case managers, counselors, and other key staff members.
- Assisted in conflict resolution among residents, promoting a positive living environment.
- Collaborated effectively with team members to maintain a secure and supportive atmosphere within the residence.
- Ensured accurate documentation of incidents and violations, maintaining clear communication with supervisory staff.
- Handled emergency situations calmly and efficiently, prioritizing resident safety above all else.
- Kept residents safe, controlled, and in proper locations.
- Treated all residents and staff with utmost respect.
Westin Washington DC City Center
Accounts Receivable Clerk
04.2008 - 06.2010
Job overview
- Answer guest inquiries regarding billing issues
- Reconcile AR transfers from the previous day
- Prepare Group bills for the Sales and Catering Managers review
- Prepare home office refunds and direct billing adjustments when needed
- Process AR payments
- Maintain Aging Report; monitor all accounts to ensure payments is received in a timely manner
- Process all Chargebacks
- Bill 3rd party online companies for amount due (Expedia, Hotwire, Priceline etc.)
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Handled day-to-day accounting processes to drive financial accuracy.
- Entered figures using 10-key calculator to compute data quickly.
Wyndham Washington DC
Night Auditor
04.2005 - 04.2008
Job overview
- Process daily credit card transactions
- Established rapport with regular clientele by providing personalized service tailored to individual preferences.
- Responsible for posting daily charges provided by the Sales and Catering Department
- Maintain statistical marketing segments, rates, and codes
- As well as reconciling hotel guest daily movies, telephone, and internet charges
- Prepare the hotel support system for 'End of the Day' processing and ensure that the system is ready for the next business day
- Prepare daily financial report, room rate analysis and year to date report for the Corporate Office
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Resolved guest issues with professional and empathetic communication, improving overall stay experiences.
- Streamlined communication with shuttle services and local transportation for guests, improving satisfaction with logistical support.
- Maintained cleanliness and orderliness in front desk area, creating welcoming atmosphere for guests.
- Coordinated with daytime staff to communicate important guest information, ensuring smooth transitions and continuity of service.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
Education
Oscar Frommel Smith High SchoolChesapeake, VA
High School from General Business Studies
University Overview
Norfolk State UniversityNorfolk, VA
Norfolk State University from Management Computer Information Systems
University Overview
Skills
- Computer and Internet literate
- Advance typing abilities
- Assertive
- Self-motivated
- Goal-oriented
- Organized
- Efficient
- Flexible
- Cooperative
- Hard worker
- Team player
- Reliable
- Good morale builder
- Customer service
- Inventory management
- Data entry
- Relationship building
- Team collaboration
- Time management
- Attention to detail
- Multitasking
- Organizational skills
- POS systems
- Training support
- Account management
- Administrative support
- Computer skills
- Flexible schedule
- MS office
- Customer service orientation
- Cross-functional teamwork
Timeline
Grants Associate
Greater Washington Community Foundation
06.2018 - Current
Receptionist
Greater Washington Community Foundation
12.2017 - Current
Receptionist
Share Our Strength
03.2016 - 10.2017
Office Manager
Jubilee Housing
04.2013 - 03.2016
Resident Monitor
Jubilee Housing
04.2012 - 03.2016
Receptionist
Jubilee Housing
09.2010 - 03.2016
Accounts Receivable Clerk
Westin Washington DC City Center
04.2008 - 06.2010
Night Auditor
Wyndham Washington DC
04.2005 - 04.2008
Oscar Frommel Smith High School
High School from General Business Studies
Norfolk State University
Norfolk State University from Management Computer Information Systems
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