Summary
Overview
Work History
Education
Skills
Timeline
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Erika Kaplan

Coral Springs,FL

Summary

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

24
24
years of professional experience

Work History

Medical Administrative Assistant

The Parent Resource
06.2018 - Current
  • Maintained and updated patient records for accurate, current medical histories.
  • Supported office staff and operational requirements with administrative tasks.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Assisted with medical coding and billing tasks.

Business Owner

Miles Apart Creations
09.2016 - Current
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Interacted well with customers to build connections and nurture relationships.

Independent Property Adjuster

Engle Martin
09.2004 - 04.2011
  • Developed and maintained working relationships with underwriters and contractors to assist in prompt claims handling.
  • Used Xactimate to compile estimates for personal property and structure damage.
  • Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
  • Scoped and photographed properties for defects and damage.
  • Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
  • Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Analyzed information gathered by investigation and reported findings and recommendations.

Administrative Office Manager

Engle Martin
01.2000 - 04.2011
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Delivered performance reviews, recommending additional training or advancements.
  • Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.

Education

Bachelor of Arts - English

Florida Atlantic University
Boca Raton, FL

Skills

  • Document Management
  • Microsoft Office Proficiency
  • Data Entry Efficiency
  • Medical Coding Understanding
  • Customer Needs Assessment
  • Time Management Abilities
  • Deadline Oriented

Timeline

Medical Administrative Assistant

The Parent Resource
06.2018 - Current

Business Owner

Miles Apart Creations
09.2016 - Current

Independent Property Adjuster

Engle Martin
09.2004 - 04.2011

Administrative Office Manager

Engle Martin
01.2000 - 04.2011

Bachelor of Arts - English

Florida Atlantic University

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Erika Kaplan