Erika Ketchens
Forney,TX
Summary
I have a diverse background with a mix of nursing and managing companies. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
1
1
Certification
Work History
LVN
Per Diem Staffing
Dallas, TX
01.2024 - Current
- Provided direct patient care by taking vital signs, administering medications and treatments, and providing wound care.
- Maintained accurate medical records for each patient utilizing electronic health record systems.
- Evaluated effectiveness of treatments by observing responses from patients during therapy sessions or after medication administration periods have elapsed.
- Provided emotional support to patients and their families during difficult times.
- Educated patients about preventative measures for healthy living such as exercise routines, dietary guidelines and smoking cessation programs.
- Ordered lab tests or imaging studies according to physician orders while ensuring accuracy of documentation in the medical record system.
- Administered intravenous fluids or medications when necessary under the direction of a physician or registered nurse.
Managing Partner
Texas Restoration by Design
Frisco, TX
11.2019 - 01.2024
- Reviewing insurance claims
- Writing estimates for retail clients
- Writing contracts for all clients
- Gathering estimates to complete different aspects of claim scope
- Coordinating and scheduling subcontractors to complete tasks
- Ordering necessary building materials to complete projects
- Communication with clients regarding status of claim, project, and financials
- Reconciling invoices and making payments via QuickBooks
- Social media maintenance
Charge Nurse
Bethesda Gardens
Frisco, TX
08.2018 - 08.2019
- Communicating with staff, doctors, home health, hospice, pharmacy, and families regarding residents
- Writing and processing physician orders as needed
- Maintaining open communication and meeting resident needs with our in-house health professionals
- Communicating with management regarding health services staffing
- Following up on resident incidences
- Assessment of residents for appropriateness of admission to assisted living
- Medication reconciliation and review
- On-call to community staff for nurse opinion and decision making
- Physical assessment of residents as needed
- Monthly self-medication reviews of residents
- Administration of community TB test and maintaining compliance
- Compliance with Texas Assisted Living rules and regulations
- Completing insurance paperwork as needed by our residents
- Interviewing and hiring health services staff
- Monthly manager meetings and round table interviews for director level management positions
Office Manager (PT small company)
Gold Standard Roofing
North Richland Hills, TX
01.2018 - 07.2018
- This was a completely remote position
- Created and implemented policy and procedural support for back office and sales department
- Directly communicated with both insurance company representatives and policy holders regarding claim status
- Negotiated and resolved claim deficiencies with claims adjusters and supervisors therefore maintaining and increasing claims payouts for policy holders
- Chose, maintained and formatted Company CRM's to efficiently and effectively operate for both back office support and field application
- Trained both office staff and field reps on job requirements and software
- Created and implemented solution based guidelines for maximized job performances
- Built templates and spreadsheet work applications to maximize job efficiency
- Managed and scheduled subcontractors
- Performed quick books logs and payout
- Data entry routines as needed daily
Office Manager/Office Support
High Performance Restoration, LLC
Frisco, TX
04.2016 - 01.2018
- This was a remote position
- Collected needed paperwork at the home office once a week
- Occasionally went to home office for trainings and meetings
- Was on the board of directors for about 1 year
- Created and implemented policy and procedural support for back office and sales department
- Directly communicated with both insurance company representatives and policy holders regarding claim status
- Negotiated and resolved claim deficiencies with claims adjusters and supervisors therefore maintaining and increasing claims payouts for policy holders
- Chose, maintained and formatted Company CRM's to efficiently and effectively operate for both back office support and field application
- Trained both office staff and field reps on job requirements regarding such
- Created and implemented solution based guidelines for maximized job performances
- Built templates and spreadsheet work applications to maximize job efficiency
- Attended biweekly board meetings to discuss company growth and direction along with maintaining consistent expectations
- Managed and scheduled subcontractors
- Performed quick books logs and payout
- Data entry routines as needed daily
LVN oncall-FT
Faith Presbyterian Hospice
Dallas, TX
08.2015 - 01.2016
- I made visits during evening and night as assigned by triage nurse
- Visits could be falls to deaths to changing pain pumps IV bags
- Doctors contacted for orders as needed
- Paperwork and charting completed on time
- Skills Used
- Wound care, nursing judgement, comfort and compassion given to patient and their families, attention to detail, assessment of patients
LPN/Charge Nurse
Medical Staffing Network
Bloomington, MN
07.2014 - 06.2015
- I am contracted temporarily with an Assisted Living facility to be the floor nurses responsible for medication administration, charting, injections, vitals, and treatments
- I also have been the facility charge nurse
- Charge nurses is responsible for monitoring all floors, administering all injections, approving PRN medications for RSAs who are administering medications, first responder to all events (falls, seizures, etc) and processing of new orders
LPN
The Lodge on Highview
Lakeville, MN
11.2011 - 10.2012
- Providing complete care to patients that ranged from assistance with ADLs to end of life care
- Most patients were on hospice service and required extensive cares
- This facility had an unique set-up of five 2-bedroom apartments within a senior housing apartment building
- Most shifts I was the responsible nurse on duty, as care team were comprised of two staff members (a nurse and a TMA/CNA)
- Responsible for daily charting on each patient, medication administration, accurate narcotic counts, processing of any new orders, and completing admission paperwork as needed
- Care teams were also responsible for cleaning of each apartment, cooking of meals, and cleaning laundry of each patient
- Upon death of a patient I completed all required paperwork and medication destruction
Scheduling Coordinator, Field Nurse & Oncall LVN
TX
Dallas, TX
01.2010 - 10.2011
- As the Scheduling Coordinator I scheduled all visits of hospice aids, in charge of all staffing of Continuous Care nurses, and was the supervisor for the Continuous Cares nurses
- Responsible for interview/hiring process of new aides and Continuous Care LVNs
- Auditing Continuous Care packets (charts) for compliance and proper documentation
- As a Field Staff LVN I saw patients in homes and facilities
- Completed proper computerized documentation, called doctors and obtained orders as needed, ordered DME as needed and proper communication with teammates and families regarding patients
- As an Oncall LVN I saw patients on a PRN basis as crisis or death arose
- I also work in the office to audit admissions & continuous care packets for signatures, proper documents are signed for ability to bill for services, and orders have been received
LPN on a PRN
Firstat Nursing Services
Saint Paul, MN
06.2008 - 02.2009
- Basis, depending on nursing needs at local facilities
- Coordinated with interdisciplinary team members such as doctors, nurses and social workers to ensure quality patient care was provided.
- Performed wound care including changing dressings, cleaning wounds, applying ointments and medications and providing other necessary treatments.
- Collaborated with multidisciplinary teams to develop long term goals for patients who require ongoing treatment.
- Educated staff members regarding infection control protocols or best practices when caring for a particular type of illness or injury.
- Administered medications orally, intravenously or intramuscularly depending on the prescription given by the doctor.
LPN
Ebenezer Ridges Care Center
Burnsville, MN
01.2005 - 10.2007
- Caring for 22 residents in Long Term Care facility
- Administering medications, injections, and other medical treatments as necessary
- Worked with RN to complete nursing assessments
- Recording of vital information and nursing observations
- Communication with Physicians and Nurse Practitioners regarding resident status, medications or orders needed
- Ordered were then transcribed and processed
- Supervision of NARs
Admissions Director
Edina Care Center
Edina, MN
06.2006 - 12.2006
- This facility has a 43 bed TCU
- Job duties included screening candidates from facilities (hospitals, other TCUs, etc) to make sure they would meet facility guidelines for SNF benefits
- Working very closely with hospital social workers to screen, accept/deny, verify benefits, and coordinate transportation for new patients
- Verifying patients SNF benefits through insurance
- Coordinating with insurance company's nurse case managers to get approval for SNF stay
- I was responsible for creating and dispersing new patient information to 9 different departments
- Daily department heads meetings to inform of daily census, expected discharges and admissions, and communicate about activities going on throughout the facility
- I also was in charge of admission for whole facility
Night Auditor
Double Tree Hotel
Bloomington, MN
06.2001 - 03.2003
- Job duties included check in/out guest, answering phones, closing bar and restaurant, sorting, organizing, and processing daily transactions (credit cards, cash, A/R accounts)
- Input data and balancing banquet accounts
- The process of running reports and turning computers over for next day's business, troubleshooting, and problem solving
- Plus, worked part-time in accounting office
Education
Diploma - Nursing in Nursing
Dakota County Technical College
Skills
- Operational Excellence
- Marketing and Advertising
- Talent Recruitment
- Human Resources
- Analytical Skills
- Multitasking
- Interpersonal Skills
- Excellent Communication
- Staff hiring
- Team Supervision
- Staff Management
- Customer Service
- Billing
- Administrative Support
- Data Entry
- Scheduling
- Workflow Planning
- Training and coaching
- Document Management
- Information Protection
- Presentation Design
- Scheduling Coordination
- Travel Coordination
- Policy Implementation
- Credit and collections
- Staff Training
- Office Administration
- Privacy and confidentiality
- Care Planning
- Patient Care Coordination
- Medication Administration
- HIPAA Compliance
- Team Collaboration
- Staff Scheduling
- Vital signs monitoring
- Patient Assessments
- Delegation Abilities
- Geriatric Care
- Health Promotion
- Nursing Staff Supervision
- Wound Care
- Patient Charting
- Needs Assessment
- Patient Education
- Specimen Collection
- Infection Control
- Time Management
- CPR/AED
- Intravenous Medications
- Documentation And Reporting
- Certified Microsoft Office Specialist
- Electronic Health Records Management
Certification
LVN license - Texas compact license exp 12/2025
BLS certification- exp 06/2026
Health, Life & Acc license - Texas exp 12/2026
Additional Information
- Authorized to work in the US for any employer
Timeline
LVN
Per Diem Staffing
01.2024 - Current
Managing Partner
Texas Restoration by Design
11.2019 - 01.2024
Charge Nurse
Bethesda Gardens
08.2018 - 08.2019
Office Manager (PT small company)
Gold Standard Roofing
01.2018 - 07.2018
Office Manager/Office Support
High Performance Restoration, LLC
04.2016 - 01.2018
LVN oncall-FT
Faith Presbyterian Hospice
08.2015 - 01.2016
LPN/Charge Nurse
Medical Staffing Network
07.2014 - 06.2015
LPN
The Lodge on Highview
11.2011 - 10.2012
Scheduling Coordinator, Field Nurse & Oncall LVN
TX
01.2010 - 10.2011
LPN on a PRN
Firstat Nursing Services
06.2008 - 02.2009
Admissions Director
Edina Care Center
06.2006 - 12.2006
LPN
Ebenezer Ridges Care Center
01.2005 - 10.2007
Night Auditor
Double Tree Hotel
06.2001 - 03.2003
Diploma - Nursing in Nursing
Dakota County Technical College
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