Erika King
Charlotte,NC
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
16
16
years of professional experience
Work History
Medicare Sales Team Manager
GoHealth
Charlotte, NC
09.2019 - Current
- Handle incoming calls from customers wanting to get a Medicare plan with Blue Cross and Blue Shield
- Talked with customers and asked questions making sure I was enrolling them into the best plan possible
- Helped with explained Medicare and and plans to them helping them understand what there health care will cover
- I am now in the management role
- I started as a Team Manager for a Medicare Sales Campaign in June of 2020
- I coach and develop our agents helping them make more sales
- I also live coach while the agents are on the phone
- I make sure the agents are following the call flow and staying compliant
- My main goal is driving performance of the team, making the best out of the sales day
- I got promoted again in January 2021 to a Development Manager for new agents coming on board
- I would live listen to their calls and coach on the areas of opportunity
- Making sure that agents hit all the metrics on their calls to pass quality and also giving accurate information to their customers
- My job was to help develop those agents before they went to the sales floor with their actual managers
- Then I got promoted again to a
- Captive Manager on the sales floor right before AEP
- What I do now is very similar to the Development Manager
- I handle the growth part of the company, where I coach and develop new agents a they come into GoHealth
- My job is to make sure they pass quality and ensure they are properly maximizing on every single phone call
- We are a sales environment but the main focus is creating and building relationships with our customers to create a customer for life.
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
- Attended sales training camp and brought best practices leadership back to company.
Sales Representative
Enviro-Master Services
Charlotte, NC
02.2019 - 08.2019
- Enviro-master services is a health and safety company
- My job is to make outbound calls to business that have restrooms and try to set up evaluations for the Franchise owners to go out and show the product
Medicare Sales Representative
Licensed Medicare Advisors
Fort Lauderdale, FL
10.2018 - 01.2019
- Make outbound calls to customers regarding Medicare supplements
- Explain how medicare works and how a supplement plan will give them 100% coverage
- I was also working on getting licensed to sell health and life insurance.
Sales Lead Manager
Centerfield
Plantation, FL
02.2016 - 07.2017
- Answer calls to potential customer who want to switch from their current provider to Sprint
- Make sure I assist the customer by giving them accurate information about plans and phones
- Setting up customers with new service by providing the right the devices and plans
- Making sure the customer has the best customer experience possible while having a positive want to help attitude
- I recently moved up to a Sales manager position in December
- I am in charge of making sure agents are following the call flow and also making sure they make sales
- I coach agents who are struggling on their calls and help them with their areas of improvement
- I jump on phone calls if any agent is struggling with closing deals
- Making sure that every agent of mine is self sufficient and making as much money as they can while on the phones is what I strive for.
Outbound agent
Life one medical
North Lauderdale, FL
12.2015 - 02.2016
- Reading from a script and signing people of up with UnitedHealthcare.com to see if they could get their diabetic supplies with our company
- Outbound calls to people who previously took a survey saying they or someone in their household is diabetic
- Read from a script and made sure that peoples information is correct
- All while trying to see if they are eligible to get testing supplies with our company
- Listen to calls and coach the new agents on their calls
Trainer
At&T, TSS
Tamarac, FL
08.2015 - 12.2015
AT&T
Tamarac, FL
08.2015 - 12.2015
- Sales was changed to retention
- Started out taking customer service calls trying to save anyone wanting to cancel from AT&T services
- Making sure I listen to the customer and give them a solution to why they want to cancel
- I was an agent for AT&T for 3 weeks then moved to TSS position
- I was a TSS (Transition Support System), I would walk floor and help train the new agents that would get on the floor
- Ensuring that they were
- Make sure the agents are using all the right tools on the computer
- Make sure the agents are using the call flow
- Help the agents with anything they didn't know
- Listen to calls and coach the new agents on their calls
- Take any supervisor calls if any when they were escalated
- Not only did I help the new agents but also took supervisor calls and helped tenured agents on the floor as well
- Make sure that the agents are resolving the customers issue during the call and handling everything with professionalism.
Sales Agent
Convergys
Tamarac, FL
05.2015 - 08.2015
- Take inbound call for customer who were thinking of switching to AT&T as well as trying to upsell customers who already had a service with AT&T
- Talk to customers about AT&T services
- Getting a better understanding of why the customer wants to switch over to AT&T
- Making sure I treat every customer with the best experience with att and making sure that they leave happy
- Upselling any customers who call in for cell phone service to get internet,
- TV and/or home security service as well.
Call Center Agent
Teleperformance
Tamarac, FL
12.2014 - 05.2015
- Take incoming calls from customers using Comcast services
- Help customers have a better understanding of their bill while being friendly and understanding to their situation
- Assisting with making sure customers are being billed correctly for their services
- Coming up with solutions for the issues the customer is having
- Upselling them on other products
- (i.e
- Home security, tv, internet)
FT Shift Manager/ Cashier
Aldi's Grocery
Coral Springs, FL
08.2012 - 06.2014
- Politely greet customers and maintain outlook of the whole store
- Operate cash registers such as balancing my own drawer, balancing other employees out and counting the safe
- Assist with merchandising and stocking the store as well as slotting new items
- Train new employees
- Help out with new store layouts
- Ensured all perishables were ordered correctly so the store is fully stocked
- Making sure that all customers are having a wonderful shopping experience
- Cleaning the whole store and making sure bathrooms were always maintained
- Providing the employees with an enjoyable work experience and making sure they are doing their job correctly.
Customer Service
Michaels Arts & Crafts
Coral Springs, FL
08.2009 - 07.2012
- Cash Handling, Training, Proudly greet customers and efficiently process transactions within a busy fast paced retail environment
- Operate cash register, scanners, and computers to itemize and total customer purchases: collect payments and make change for cash transactions
- My job was to make the shopping experience for the customer easier with product knowledge, aisle remembrance and a welcoming attitude
- On top of customer service I would unload and stock items from truck, coordinate in store events, train new associates and run the register
- Handling cash and credit card transactions, Customer Service, Train new associates, Loss Prevention,
- Education
- High school or equivalent
Education
High School Diploma -
Academy of Individualized Study
Las Vegas, NV07.2009
Skills
- Retail
- Customer service
- Credit card
- Credit
- Additional Information
- Skills
- Key Holder, Retail Management, Keyholder, Pre-Sales, Fashion
- SKILLS
Timeline
Medicare Sales Team Manager
GoHealth
09.2019 - Current
Sales Representative
Enviro-Master Services
02.2019 - 08.2019
Medicare Sales Representative
Licensed Medicare Advisors
10.2018 - 01.2019
Sales Lead Manager
Centerfield
02.2016 - 07.2017
Outbound agent
Life one medical
12.2015 - 02.2016
Trainer
At&T, TSS
08.2015 - 12.2015
AT&T
08.2015 - 12.2015
Sales Agent
Convergys
05.2015 - 08.2015
Call Center Agent
Teleperformance
12.2014 - 05.2015
FT Shift Manager/ Cashier
Aldi's Grocery
08.2012 - 06.2014
Customer Service
Michaels Arts & Crafts
08.2009 - 07.2012
High School Diploma -
Academy of Individualized Study
Similar Profiles
Julia Katherine JonesJulia Katherine Jones
Medicare Sales Agent at GoHealthMedicare Sales Agent at GoHealth
Jaime UmanzorJaime Umanzor
Licensed Insurance Agent at GoHealthLicensed Insurance Agent at GoHealth
Sabrina NewberrySabrina Newberry
Team Manager at GoHealthTeam Manager at GoHealth
Regina GilliardRegina Gilliard
Licensed Insurance Broker at GoHealthLicensed Insurance Broker at GoHealth
Lorenda OkpalaLorenda Okpala
Crew Chief at American AirlinesCrew Chief at American Airlines