Erika Kleiber
Orlando,FL
Summary
Eager to bring my diverse experience and proactive approach to drive excellence in team performance and exceed organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Sales Associate
McKinley Property Management LLC
Orlando, FL
10.2022 - Current
- Ensures that all aspects of the sales management process are being met at the community; informs the Community Manager or Regional Sales Director when they are not
- Demonstrates leadership through example, acting as a mentor for leasing professionals as needed
- Understand the features and benefits of the community while prioritizing Customer Service, greeting every customer, responding promptly to requests, and educating new residents on lease terms
- Responsible for connecting to Residents when renewal time arrives, making sure their concerns and requests are listened to and followed up
- Adheres to mini model standards checklist and walks units before move in to ensure quality
- Represents the Company in the highest of professional manners and markets the brand to generate new prospects
- Takes new residents through the move-in checklist and educates new residents at the time of move-in on the terms of the lease, specifically when the rent is due and the consequences of late payment.
Customer Care II
McKinley Property Management LLC
Orlando, FL
07.2020 - 10.2022
- Responsible for delivering extraordinary customer service for our residents and prospective residents
- Focus on detailed organization and documentation whether it is through processing applicants, executing a new lease agreement, or receiving and handling resident requests and concerns
- Processing resident move-outs (security deposits) by balancing accounts and ensuring proper repair deductions
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Processed evictions when necessary in accordance with state laws and procedures.
Property Manager
Bridge Property Management, INC
Orlando, FL
07.2019 - 03.2020
- Increased occupancy to 93% (from 86%) by promoting friend referrals and different marketing methods.
- Maintained renewal percentage by providing Resident Activities and Renewal parties.
- Maintained less than $2000 delinquency by enforcing email reminders to all residents.
- Reduced 78% of pending payables by supervising, confirming, and approving or denying invoices based on the quality of the job performed within the second month of employment.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Coordinated with vendors for the procurement of services such as repairs, renovations, and landscaping.
- Processed evictions when necessary per state laws and procedures.
- Exercised direct supervision over property staff.
Property Manager
Cambridge Management, INC
Sanford, FL
08.2016 - 03.2019
- Ensured that all rents were collected and posted promptly, and performed evictions as required on delinquent rents.
- Hired, terminated, trained, motivated, and supervised all on-site staff to achieve operational goals.
- Ensured that lease files are complete and that all lease-related documents are executed properly as per HUD requirements
- Maintained records on all aspects of management activity on a daily, weekly, and monthly basis.
- Performed periodic inspections with residents and implemented policies/procedures to maintain resident communication.
Assistant Property Manager
Cambridge Management, INC
Orlando, FL
07.2013 - 08.2016
- Updated all rents, deposits, application fees, and other income received by residents
- Issued appropriate notices when necessary ( e.g., late payments, eviction notices, returned check memos) and processed all security deposit move–out reports
- Works with lease renewals and re-certifications each month
- Organized and filed all applicable reports, leases, and paperwork
- Accepts service requests from residents and routes to maintenance for prompt processing while maintaining a positive customer relations attitude.
Leasing Professional (Lease Up)
Concord Management
Kissimmee, FL
05.2010 - 02.2013
- Responsible for all aspects of leasing and marketing to local businesses and prospective residents providing completion of marketing logs, daily lease-up logs, and other required marketing reporting
- Ensured that residents’ concerns and service requirements are solved with urgency, quality, and service consistent with policy and performance expectations
- Prepared the property for business by completing Morning merchandise before the business opening
- Walked the property and made adjustments or reported on elements that needed attention
- Applying special attention to the cleanliness and readiness of the model and clubhouse to provide a welcoming environment
- Ensured all documentation is provided for residency processes to the compliance team
- Notified future residents of application approval, collected deposits, and assigned units
Education
Associate in Science Accounting Technology -
Valencia Community College
04.2014
Skills
- Outstanding Customer Service and Interpersonal skills
- Computer Proficiency
- Data Entry, 65 WPM
- Detail oriented
- Proficient with Delphy, As400, Micros, Quick Pro, Microsoft Office, Next, Sam, Peachtree, Citrix, OnSite, Doc Scan, AMSI, and YARDI programs
Certification
- Valencia Community College, Business Management Technical, Operations Technical, Specialist Technical, 01/24/2006
- Valencia Community College, Accounting Operations Technical, Specialist Technical, 01/18/2014
Languages
Spanish
Native/ Bilingual
Portuguese
Limited
Timeline
Senior Sales Associate
McKinley Property Management LLC
10.2022 - Current
Customer Care II
McKinley Property Management LLC
07.2020 - 10.2022
Property Manager
Bridge Property Management, INC
07.2019 - 03.2020
Property Manager
Cambridge Management, INC
08.2016 - 03.2019
Assistant Property Manager
Cambridge Management, INC
07.2013 - 08.2016
Leasing Professional (Lease Up)
Concord Management
05.2010 - 02.2013
Associate in Science Accounting Technology -
Valencia Community College
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