Erika Kratzenberg
Watertown,NY
Summary
Highly organized, detailed orientated, dedicated and professional individual with over 15 years of experience in Administrative Support and Logistics Management. Maintained offices while supervising teams of 15-20 personal in a fast-paced environment. Oversaw the ordering, distribution, and disposal of medical and office supplies and equipment. Managed multiple priorities and tasks in a high volume tempo. Works well with others in a team setting but also can accomplish tasks individually.
Overview
19
19
years of professional experience
Work History
Supervisory Administrative Specialist
U.S. Army Active Duty
01.2021 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Resolved issues through active listening and open-ended questioning, escalating major problems to supervisor.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Cross-trained 4 individuals to cover other personnel staff duties to facilitate office management.
- Created and updated physical records and digital files for 68 individuals to maintain current, accurate, and compliant documentation.
- Volunteered to help with special projects of varying degrees of complexity.
- Monitored and evaluated personnel performance to complete annual reviews for 10 personal, recommend advancement for 5 personals, and proposed awards for 15 personals.
- Gathered, organized and input information into digital database
Supply Supervisor
U.S. Army Active Duty
01.2020 - 01.2021
- Directed inventory regulation processes and accounting input data processing and reviewed output records from supply systems.
- Forecasted requirements and set reorder points to maintain optimal levels.
- Managed and maintained accountability for 79 pieces of medical equipment valued at more than $80,000.
- Sourced and expedited materials for emergency operations for COVID-19 response; requisitioning, receiving, and delivering over $25,000 worth of supplies.
- Analyzed inventory to determine serviceable, unserviceable and salvageable materials; turned in $81,189 of excess and $190,514 of expired supplies.
- Oversaw and regulated warehouse inventory resulting in $871,930 of essential supplies being ordered and decreasing order process time by 80%.
- Built exceptional rapport with suppliers and transportation companies to create seamless operations.
Property Manager Office Administrator
Walter Reed Army Institute Of Research
06.2013 - 12.2019
- Maintained direct contact with customers and operations personnel to maintain positive relationships and exceed customer expectations.
- Interacted with customers by phone, email, or in-person to provide information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Administered operations to handle needs of more then 1,500 pieces of equipment valued at $1.7M.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate requests.
- Created organized filing system to manage department documents.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Administrative Assistant
U.S. Army Active Duty
06.2007 - 06.2013
- Developed strategies to streamline and improve office procedures.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources for 6 different companies.
- Managed filing system for over 200 personals, entered data and completed other clerical tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed paper and electronic filing systems by routing various documents, taking messages.
- Sought feedback and guidance from supervisors to improve on areas of weakness.
- Maintained confidentiality and security of sensitive information to protect privacy and security of individuals data.
Administrative Clerk
U.S. Army Active Duty
10.2005 - 06.2007
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Composed inter-office correspondence and provided product and service information to customers.
- Leveraged individual strengths of staff members to increase productivity and accomplish daily tasks.
- Proofread and edited professional documents to fix errors.
- Created and updated physical records and digital files for over 150 personals; to maintain current, accurate, and compliant documentation.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Education
Associate of Arts - Criminal Justice
Central Texas College
Killeen, TX12.2028
Skills
- Human Resources
- Office Management
- Customer Service/Relations
- Deadline-oriented
- Organizational Leadership
- Records Management
Timeline
Supervisory Administrative Specialist
U.S. Army Active Duty
01.2021 - Current
Supply Supervisor
U.S. Army Active Duty
01.2020 - 01.2021
Property Manager Office Administrator
Walter Reed Army Institute Of Research
06.2013 - 12.2019
Administrative Assistant
U.S. Army Active Duty
06.2007 - 06.2013
Administrative Clerk
U.S. Army Active Duty
10.2005 - 06.2007
Associate of Arts - Criminal Justice
Central Texas College
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