Erika Kummer
Meriden,CT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Box Office Associate
Oakdale Theater
Wallingford, CT
05.2000 - 09.2009
- Handled high-pressure situations calmly during sold-out events or technical difficulties at the box office, maintaining professionalism while resolving problems quickly.
- Ensured seamless communication between the box office and other departments within the venue by participating in regular meetings and sharing relevant information as needed.
- Trained new box office associates on company policies and procedures, contributing to a cohesive team environment.
Customer Service Representative
Webster Bank
Wallingford, CT
09.2001 - 03.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Fulfillment Coordinator
Webster Bank
Southington, CT
03.2007 - Current
- Coordinated with sales and customer service teams to address any order discrepancies or issues promptly, resulting in improved customer satisfaction.
- Trained new employees on fulfillment processes and procedures, fostering a knowledgeable workforce prepared to meet company goals.
- Managed inventory levels for optimal stock availability, reducing backorders and ensuring timely product delivery.
- Improved order processing efficiency by streamlining the fulfillment process and implementing time-saving strategies.
- Collaborated with various departments to develop cross-functional teams focused on improving overall business performance.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and implemented strategies to improve team productivity and efficiency.
- Met or exceeded production goals and objectives by following strict procedures.
Education
Criminal Justice
SCSU
New Haven, CTSkills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Active Listening
Timeline
Fulfillment Coordinator
Webster Bank
03.2007 - Current
Customer Service Representative
Webster Bank
09.2001 - 03.2007
Box Office Associate
Oakdale Theater
05.2000 - 09.2009
Criminal Justice
SCSU