Erika Kwasniewski
Summary
Highly-motivated and accomplished Onboarding Coordinator / Specialist and Training Administrator with over a decade of experience in the dental management and medical field. Strong work ethic, adaptability, and exceptional interpersonal skills. Looking to combine my passion for people, attention to detail, and desire for new challenges and continuous improvement with an amazing team and company.
Overview
15
15
years of professional experience
Work History
Onboarding Specialist & Training Administrator
VIVOS
11.2023 - Current
- Act as the first point of contact to welcome new doctors and teams into the company and educate them about VIVOS.
- Support an average of 60 doctors and their teams during a 30-90 day span.
- Collaborate with colleagues through Teams calls, Zoom meetings, phone calls, emails, and texts.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Register, confirm, and fill detailed information into Excel spreadsheets, ZOHO CRM, High Level and Microsoft
- Verify and record required information with doctors and teams which is used by the whole VIVOS team.
- Present educational PowerPoint presentations to individuals and large groups.
- Travel monthly to headquarters to provide live trainings.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Optimized knowledge transfer by leveraging a variety of teaching methods including lectures, hands-on activities, and group discussions during trainings.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Ensured compliance with industry regulations by delivering up-to-date mandatory trainings for all employees.
- Trained new hires in technology required to access company systems and complete job tasks.
- Tracked employee progress through regular assessments, providing feedback for continuous improvement in job performance.
- Provided ongoing coaching support to employees post-training, reinforcing newly acquired skills for long-term success in their roles.
Office Administrator
Fisher Family Dental
12.2019 - 11.2023
- Collaborated with doctor in preparing and opening new dental practice.
- Created all policies and protocols and secured all systems, including IT, phones, and proficiency efforts.
- Created and evolved scheduling methodology, ran budget reports, and created internal and external communications.
- Organized community engagements and created marketing for events.
- Identified and communicated coverage and options across numerous and complex insurance landscapes.
Operations Manager
Lifetime Family Dental Care
04.2018 - 04.2019
- Successfully led three offices simultaneously in three cities.
- Hired all staff positions, initiated new hire trainings, and implemented policies.
- Created and delivered weekly reports including, accounts receivable, insurance aging, collections, and aging.
- Ran staff meetings for entire practice.
Office Manager
RLJ Dental
10.2010 - 04.2018
- Led the office through staff leadership, hiring, budgeting and accounting.
- Initiated and implemented continuous process improvements.
Skills
- Administration
- Cross-Functional Teamwork
- Policies Implementation
- New hire orientation
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Effective communication
- Team building
- Leadership development
- Training and development
- Decision-making
- Training and mentoring
- Relationship building
- Procedure compliance
- Microsoft office
- Organizational development
- Strategic Planning
- Mentoring
- Operations Management
- Exceptional Communication
- Documentation and Recordkeeping
- Policy and Procedure Writing
- Remote Conferencing and Communication
- Software knowledge
Timeline
Onboarding Specialist & Training Administrator
VIVOS
11.2023 - Current
Office Administrator
Fisher Family Dental
12.2019 - 11.2023
Operations Manager
Lifetime Family Dental Care
04.2018 - 04.2019
Office Manager
RLJ Dental
10.2010 - 04.2018
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