Erika Lagunes
Denver,CO
Summary
Skilled Massage Therapist and Spa Receptionist with a proven track record at Massage Luxe Spa, enhancing client satisfaction through exceptional service and mastery in Deep Tissue and Swedish Massage. Excelled in front desk management and customer service, significantly improving client rapport and retention. Demonstrates professionalism and ethics, ensuring a welcoming and therapeutic environment for all clients.
Overview
2
2
years of professional experience
Work History
Massage Therapist
Massage Luxe Spa
11.2023 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
Spa Receptionist
Easyfloat
07.2022 - 11.2023
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Escorted clients to spa areas, treatment rooms, and offices.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
Education
Certificate - Massage Therapy
Emily Griffith Technical College
Denver, CO12.2022
Skills
- Deep Tissue Massage
- Swedish Massage
- Professionalism and Ethics
- Stress Relief Massage
- Hot Stone Massage
- Myofascial Release
- Aroma Therapy
- Self-Care Practices
- Reflective listening
- Body Mechanics
- Front Desk Management
- Aromatherapy knowledge
- Customer Service
Timeline
Massage Therapist
Massage Luxe Spa
11.2023 - Current
Spa Receptionist
Easyfloat
07.2022 - 11.2023
Certificate - Massage Therapy
Emily Griffith Technical College
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