Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erika Lambert

Miami,FL

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

18
18
years of professional experience

Work History

Team Lead

Walmart
06.2014 - 04.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Managed internal operational standards and productivity targets.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Motivated and trained employees to maximize team productivity.
  • Compiled training materials for new employees and tracked skill development.
  • Analyzed department metrics and performance and reported findings to management.
  • Tracked company equipment, tools and technology to manage inventory.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Conducted root cause analysis in deficient areas to identify and resolve issues.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Designed strategic plan for component development practices to support future projects.
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Held weekly team meetings to inform team members on company news and updates.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Coordinated daily activity and flow of projects through multiple departments to verify on-time product delivery.
  • Modeled management and organizational skills and multi-tasked and prioritized in deadline-driven environment.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Administered compensation, benefits, and performance management systems at direction of supervisor.
  • Recruited and screened qualified potential employees.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Resolved employee complaints and grievances successfully through mediation and collaboration.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Performed budget analysis to control expenditures and predict future budget needs.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Childcare Worker

Self Employed
12.2011 - 11.2013
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Promoted good behavior with positive reinforcement methods.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Liaised with parents and guardians to discuss child progress.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Provided emotional support and guidance to children during difficult times.
  • Introduced children to educational games and activities to boost learning.
  • Worked with children to develop good cognitive, physical and language skills.
  • Developed age-appropriate activities and crafts to engage children.
  • Encouraged children to develop healthy social and emotional skills.

Associate

Tuesday Morning
04.2010 - 12.2010
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Provided product price information to customers.
  • Maintained relationships with customers to maximize sales opportunities.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Completed physical inventory counts each month.
  • Completed stock inventories to identify and address issues negatively impacting controls.
  • Established protocols to use for inventory control and management, streamlining internal process.

Server

The Good Samaritan Home
09.2005 - 08.2009
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Education

High School Diploma -

Jessieville High School
Jessieville, AR
03.2007

Skills

  • Inventory Coordination
  • Operational Procedures
  • Customer Relationship Development
  • Overseeing Personnel
  • Desktops, Laptops and Mobile Devices
  • Hiring and Onboarding
  • Effective Customer Service
  • Professional Relationships
  • Warehouse Operations
  • Operational Standards
  • Confidential Records Management
  • Management
  • Key Performance Indicators (KPIs)

Languages

Spanish
Native or Bilingual

Timeline

Team Lead

Walmart
06.2014 - 04.2023

Childcare Worker

Self Employed
12.2011 - 11.2013

Associate

Tuesday Morning
04.2010 - 12.2010

Server

The Good Samaritan Home
09.2005 - 08.2009

High School Diploma -

Jessieville High School

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Erika Lambert