Erika Lambert
Canonsburg,PA
Summary
Highly organized and detail-oriented professional with extensive corporate experience, skills, and the drive to exceed expectations. Proven track record of achieving goals, providing excellent service, and meeting the needs of any team and organization.
Overview
17
17
years of professional experience
Work History
Sales Support Specialist
Crown Castle
05.2019 - 08.2023
- Accelerated pre-sales process for Fiber Sales Team by providing in-depth research reports of target companies; this included revenue and budget, main points of contact, and full location lists.
- 725 tickets resolved in 2022, surpassing goal of 696 tickets.
- 448 tickets resolved by August 2023.
- Mapping and proximity reports of target company locations in relation to Crown Castle assets using QGIS.
- Internal CRM account audits and research for Sales, Data Governance and Marketing departments to ensure accurate account information.
- Prioritized workloads according to urgency of tasks at hand.
Sales Coordinator
Crown Castle
08.2015 - 05.2019
- Supported National Director of Sales along with Sales Directors and Market Sales Managers within Small Cell Network division.
- Creation and management of sales opportunities and teams to ensure successful and timely completion of design, proposal, and contract.
- Prepared detailed reports for management regarding sales activities and forecasts.
- Monthly revenue reconciliation analysis for multiple venues.
- Trained sales team members on company procedures and standards.
- Created training material and handbook for Small Cell Sales Coordinators.
Account Manager
Jessica Rand State Farm
05.2015 - 07.2015
- Promoted new products, services and promotions based on customer needs assessment.
- Generated sales and created new auto, homeowners, and rental policies, checking accounts, loan applications, and credit cards.
- Daily policy monitoring for account changes, delinquencies, cancellations, invoicing, claims and payments.
Accounting Clerk
Litigation Solutions, LLC
06.2009 - 05.2015
- Input high volume of daily invoices with consistent accuracy.
- Issued checks for all invoices under strict deadlines.
- End of month and end of year reconciliations.
- Created ad hoc reports for management review and analysis.
- Assisted with special projects such as new accounting systems, update testing and implementation, and general research.
- Researched technical accounting issues to maintain compliance with accepted accounting principles.
- Trained and proved daily oversight of accounting back-up personnel.
Subpoena Administrator
Litigation Solutions, LLC
05.2007 - 06.2009
- Responsible for all subpoena work for PA, MD, and D.C.
- This consisted of ordering, printing, and issuing subpoenas, copy requests, waivers, and entering objections.
- Assisted in developing subpoena procedure for Maryland and Washington, D.C.
- Daily contact with plaintiff and defense counsel, paralegals, clerk of courts, team members, providers, and clients.
- Performed data entry, maintained, and audited confidential files, monitored inventory, ordered supplies, and received deliveries.
Employment Coordinator
Dial America Marketing
09.2006 - 04.2007
- Pre-screened callers prior to interviews, scheduled interviews, processed new hires and exiting employees, and prepared all information for training classes.
- Handled multiple high volume phone lines, set appointments, and managed calendars.
- Performed data entry, maintained and audited confidential files, ensured proper handling of employee tax documents.
- Monitored inventory, ordered supplies, and received deliveries.
- Improved office efficiency by effectively managing internal communications and correspondence.
Customer Service Representative
Dial America Marketing
04.2006 - 09.2006
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Met daily customer service and sales quotas with focus on quality.
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Master of Science - Criminal Justice
University of Cincinnati
Cincinnati, OHBachelor of Arts - Psychology
Carlow University
Pittsburgh, PASkills
- Sales Support
- Geographic Information Systems (GIS)
- CRM Software
- Microsoft Office
- Report Preparation
- Invoice Processing
- Research and Analysis
- Staff Training
- Organizational Skills
- Communication Skills
- Interpersonal Skills
- Critical Thinking
- Account Management
- Complaint Resolution
- Business Development
- Customer Needs Assessment
Timeline
Sales Support Specialist
Crown Castle
05.2019 - 08.2023
Sales Coordinator
Crown Castle
08.2015 - 05.2019
Account Manager
Jessica Rand State Farm
05.2015 - 07.2015
Accounting Clerk
Litigation Solutions, LLC
06.2009 - 05.2015
Subpoena Administrator
Litigation Solutions, LLC
05.2007 - 06.2009
Employment Coordinator
Dial America Marketing
09.2006 - 04.2007
Customer Service Representative
Dial America Marketing
04.2006 - 09.2006
Master of Science - Criminal Justice
University of Cincinnati
Bachelor of Arts - Psychology
Carlow University
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