Erika Largo
North Arlington,NJ
Summary
Accomplished Senior Manager at Mulberry-England, adept in financial analysis and team building, significantly optimized resources and enhanced team alignment on goals. Leveraged empathy and strategic thinking to foster client relationships and drive sales strategies, achieving notable customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Service Cord – Seasonal
H&r Block
Kearny, NJ
01.2025 - Current
- Utilized various software and tools to streamline processes and optimize performance.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Senior Manager
Mulberry-England
East Rutherford, NJ
08.2024 - 01.2025
- Facilitated team meetings and workshops to align on goals and strategies.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Managed annual budgeting process, including forecasting and financial analysis to optimize resources.
- Implemented quality control measures to uphold company standards.
- Coordinated with marketing to develop branding and promotional strategies.
Key Holder Supervisor
Cotton On Kids
East Rutherford, NJ
02.2024 - 08.2024
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Delegated work to staff, setting priorities and goals.
Sales Support Associate
Soma-Chicos
East Rutherford, NJ
02.2024 - 07.2024
- Followed-up with sales teams and customers with complex issues to coordinate resolutions.
- Identified areas where improvements could be made in order to increase efficiency or profitability.
- Maintained positive brand identity, leveraging strategic customer relation initiatives to promote affirmative relationships with clients and partners.
- Conducted market research to identify trends and support sales strategies.
- Collaborated with the marketing team to develop promotional activities and materials that support sales goals.
Manager of Operations
Skechers
Wayne, NJ
07.2022 - 02.2024
- Implemented quality control measures, achieving a reduction in defects and errors.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented successful business strategies to increase revenue and target new markets.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Prepared reports summarizing operational results against established goals and objectives.
Education
GED -
Unidad Educativa Claretiana
Guayaquil, Ecuador01-2022
Some College (No Degree) - Business Administration And Management
Passaic County Community College
Paterson, NJSkills
- Process optimization
- Customer relationship management
- Quality control
- Financial analysis
- Sales strategies
- Team building
- Communication
- Decision-making
- Problem-solving
- Delegation
- Motivation
- Conflict resolution
- Adaptability
- Empathy
- Strategic thinking
- Feedback delivery
Certification
- Microsoft Office Specialist (MOS) Certification
Languages
Spanish
Professional
Websites
References
References available upon request.
Timeline
Client Service Cord – Seasonal
H&r Block
01.2025 - Current
Senior Manager
Mulberry-England
08.2024 - 01.2025
Key Holder Supervisor
Cotton On Kids
02.2024 - 08.2024
Sales Support Associate
Soma-Chicos
02.2024 - 07.2024
Manager of Operations
Skechers
07.2022 - 02.2024
GED -
Unidad Educativa Claretiana
Some College (No Degree) - Business Administration And Management
Passaic County Community College
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