Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Timeline
Generic

Erika Lawson

Frederick,MD

Summary

Highly motivated individual with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Onelife Fitness
02.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Assistant Event Coordinator/Lead Bartender

Musket Ridge Golf club
03.2017 - 11.2023
  • Worked effectively with coworkers and managers to ensure customer satisfaction 100% of the time.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Attracted new clients and maintained pre-existing clients through excellent word-of-mouth marketing.
  • Developed decor, theme and ambiance for events to satisfy client's vision and budget.
  • Designed and implemented efforts to publicize events and promote sponsorships.
  • Managed event logistics and operations.
  • Trained and supervised event/bar staff to complete tasks on time.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Sales assistant

Spectrum C&U Cleaning
12.2020 - 11.2021
  • Supervised and worked with employees to ensure customer satisfaction and safety protocols were always met.
  • Traveled to numerous local businesses advertising our services, increasing sales by 42%.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
  • Entered, coded and processed vendor invoices and helped track expenses for capitalizations.

Server

Olive Garden
10.2019 - 06.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards, as well as COVID-19 health and safety protocols.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server

Old town diner
02.2016 - 10.2019
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Memorized all menu items to suggest appropriate recommendations based on customers’ needs
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Gardener/packager

Carnivorous Plant nursery
06.2014 - 08.2015
  • Aided in the construction of greenhouse and planter beds
  • Carefully and accurately assembled orders shipped to customers
  • Maintained the care of plants and greenhouse to ensure optimal production
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Education

Associate of Arts - Liberal Arts And General Studies

Frederick Community College
Frederick, MD
05.2022

High School Diploma -

Middletown High School
Middletown, MD
06.2018

Skills

  • Self-Efficient
  • Outgoing Personality
  • Sales Goals Attainment
  • Communication
  • Organizational
  • Problem-Solving
  • Customer Needs Assessment
  • Reliable and Punctual
  • Negotiation Tactics
  • Client Account Management

Accomplishments

Showcased AP/ personal art portfolio in shows at the Delaplaine Arts Center, Main Cup, and other local venues



Additional Information

  • Hand illustrated 70+ drawings for two different published children’s books that are now being used in the FCPS curriculum.
  • Volunteered over 200 service hours to many organizations, such as local food kitchens, homeless shelters feeding meals to over 40 families on each occasion, as well as Toys for Tots, etc.

Certification

Adobe:

  • Photoshop
  • Illustrator
  • InDesign

Microsoft:

  • Word
  • powerpoint
  • Excel

Timeline

Customer Service Representative

Onelife Fitness
02.2021 - Current

Sales assistant

Spectrum C&U Cleaning
12.2020 - 11.2021

Server

Olive Garden
10.2019 - 06.2021

Assistant Event Coordinator/Lead Bartender

Musket Ridge Golf club
03.2017 - 11.2023

Server

Old town diner
02.2016 - 10.2019

Gardener/packager

Carnivorous Plant nursery
06.2014 - 08.2015

Associate of Arts - Liberal Arts And General Studies

Frederick Community College

High School Diploma -

Middletown High School

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Erika Lawson