Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Volunteer Experience
Professional Development
Timeline
Hi, I’m

Erika Lee

Washington,United States
Erika Lee

Summary

A highly accomplished administrative professional with a decade of experience serving in the military and working for the DoD, assisting SES/GO and C-Suite level officers. Exceptional organizational skills, strong communication abilities, and acute attention to detail make an invaluable asset in any workplace. A deep understand complex organizations and have a successful track record of managing large-scale projects. With an educational background and passion for public policy, eager to transition into this field and make a meaningful impact in the policy world.

Overview

10
years of professional experience

Work History

QinetiQ
Washington, DC

Workflow Manager
07.2023 - Current

Job overview

  • Played a crucial role in optimizing and maintaining company's workflow processes as Workflow Administrator.
  • Oversaw the smooth execution of tasks, coordinated with various departments, and ensured efficient collaboration between team members.
  • Developed and implemented efficient workflow processes and procedures to enhance productivity, quality, and overall performance.
  • Collaborated with department heads and team members to understand existing workflows and identify bottlenecks or areas for improvement.
  • Analyzed workflow data, tracked progress, and generated reports to provide insights and recommendations for optimizing efficiency.
  • Identified and resolved workflow issues, including resource allocation, task prioritization, and process delays, in a timely manner.
  • Maintained and updated workflow documentation, standard operating procedures (SOPs), and related training materials to ensure accurate and up-to-date information.
  • Coordinated with cross-functional teams to ensure seamless collaboration and effective communication throughout the workflow lifecycle.
  • Trained employees on workflow processes and tools, ensuring their understanding and adherence to established guidelines.
  • Monitored and evaluated the effectiveness of workflow automation tools or software and made recommendations for enhancements or new systems if necessary.
  • Stayed updated on industry best practices and emerging trends in workflow management, implementing relevant improvements as appropriate.
  • Fostered a culture of continuous improvement, encouraging team members to provide feedback and actively participate in refining workflow processes.

U.S. Federal Solutions
Washington, DC

Senior Executive Administrator
10.2022 - 09.2023

Job overview

  • Acted as backup for other administrative assistants by providing task support and adapting to individual needs.
  • Provided administrative support to clients internally and supported needs for materials organization.
  • Maintained protocol throughout routine work days and special events.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Supported long-standing professional relationships and established strategic ones, creating favorable conditions for enduring partnerships.
  • Wrote and prepared deliberate yet flexible agendas for company meetings.

Tatitlek Corporation
Fort Belvoir, VA

Executive Assistant
08.2021 - 10.2022

Job overview

  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Used advanced software to prepare documents, reports and presentations.
  • Answered high volume of phone calls and email inquiries.
  • Facilitated training and onboarding for incoming office staff.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.

Department Of Veterans Affairs
Washington, DC

Office Staff Assistant
12.2020 - 07.2021

Job overview

  • Serves as a Staff Assistant in the Director's Office of Resolution Management, Diversity, and Inclusion, performing a variety of program-related assignments.
  • Reviews plans, analyzes and develops program requirements, and establishes and revises operating procedures.
  • Troubleshoots administrative operations, processes, and procedures to improve processes and resolve discrepancies in administrative operations.
  • Analyzes and evaluates written material coming into Director's Office and places controls and distributes to appropriate elements.
  • Researches and analyzes information to determine the status of significant issues, to assist the senior leadership and staff in the decision-making process.
  • Serves as the primary contact for telephone calls and personal visitors for Director and resolves issues or makes appropriate referrals.
  • Provides administrative and technical support to office staff.

Kenney Business Solutions
Washington, DC

Correspondence Analyst
11.2019 - 11.2020

Job overview

  • Analyzed and processed various types of incoming correspondence and mail from Congressional, White House, and other federal agencies such as Department of State, FBI, and CIA.
  • Utilized automated correspondence control system to input and track incoming/outgoing correspondence, task correspondence to appropriate OSD Component/Service/Defense agency, establish response deadlines, and assist in preparation of responses.
  • Conducted queries and provided document retrieval services for Offices of the Secretary, Deputy, and Executive Secretary of Defense.
  • Prepared documents for scanning and performed Quality Control checks on scanned documents.
  • Launched scanned documents to tasked/info agencies electronically for prompt response process.
  • Captured mail volume and categories for metric reporting to management, including weekly reports on timeliness of mail received.
  • Managed and maintained Suspense Receipt and Destruction File of documents to be destroyed.
  • Maintained daily correspondence destruction file.
  • Provided occasional mail room operational support.
  • Maintained current files using Dewey Decimal System filing system.

American Systems
Washington, DC

Executive Assistant
07.2019 - 11.2019

Job overview

  • Supported Senior Executive Services (SES) official by working independently on day-to-day operations.
  • Used judgement based on historical experiences to make decisions that directly impacted office operations.
  • Provided guidance to staff and recommended process improvements to address shortfalls.
  • Ensured seamless workflow process by timely delivery of Congressional, GAO, and other technical packages.
  • Reviewed packages for thoroughness, edited documents and expanded on content for clarity.
  • Returned incomplete or inconsistent packages to originator and edited missing information.
  • Conducted quality checks before releasing packages for Congressional review.
  • Arranged travel, accommodations, itineraries, and all correspondence related to SES and GS-15's travel requirements.
  • Secured and stored information for historical reference.
  • Maintained professional and technical knowledge by reviewing publications and establishing personal networks.
  • Represented SES in initial meets and greets and provided logistical support in coordinating and scheduling meetings at the OSD level.
  • Maintained office security compliance.
  • Conserved SES's time by reading, researching, and routing correspondence, drafting letters and documents, collecting and analyzing information, and technical editing as required.
  • Ensured smooth day-to-day office operations and used independent judgement to troubleshoot problems for the best possible outcome.
  • Occasionally supported multiple SES officials during their respective executive assistants' absences.

Alion Science And Technology Corporation
Washington, DC

Senior Administrative Executive
12.2018 - 07.2019

Job overview

  • Provided a variety of clerical and administrative support to departments, managers, professionals and/or projects.
  • Assembled and analyzed fairly complex information or data and developed reports.
  • Translated ideas and discussions into presentations, wrote papers and correspondence.
  • Managed the Senior Program Manager and Deputy Program Office, providing executive administrative support to the NAVSEA - PMS 339 Program Office.
  • Maintained calendars for Program Manager and Deputy Program Manager for PMS 339.
  • Made copies, typed reports and correspondence, and entered data into spreadsheets and databases.
  • Greeted visitors and answered phones.
  • Arranged meetings and travel arrangements.
  • Assisted with projects and special assignments.
  • Coordinated projects and logistics to ensure the smooth operation of NAVSEA PMS 339 Surface Training Systems organization.
  • Drafted correspondence and prepared presentations.
  • Prepared paperwork and forms and developed new forms and procedures as appropriate.
  • Monitored supply inventory and ordered/tracked delivery of new supplies as necessary.
  • Maintained records, information, data, and statistics on department activities and may have monitored project schedules for management.
  • Received, processed, and maintained documents such as time records, travel, invoices, and purchase orders.
  • Responsible for preparing weekly and monthly reports involving research and data collection.
  • Adhered to administrative procedures and made recommendations to improve efficiency.
  • Advised managers and staff on proper procedures and policies.

United States Air Force
San Antonio, TX

Human Resources Manager (Personnel - 3F0X1)
10.2013 - 03.2018

Job overview

  • Compiled data from personnel records and prepared reports to aid in key decision-making.
  • Transcribed letters, memoranda and other documents from digital recordings and dictating machines.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Filed paperwork, sorted and delivered mail and maintained office organization.
  • Administered compensation, benefits and performance management systems at direction of supervisor.
  • Maintained vPC and MilPDS database of employee data and used proper security protocols to prevent unauthorized access.

Education

DePaul University
Chicago, IL

Master of Science from Public Policy
05.2024

University Overview

  • Student Veterans of America
  • The National Society of Leadership and Success
  • Liberal Arts and Social Sciences Graduate Student Committee

University of Maryland Global Campus
Hyattsville, MD

Bachelor of Science from Political Science
05.2022

University Overview

  • Chapter President of Student Veterans of America
  • UMGC Student Veterans of America - Policy Liaison Program Representative
  • Student Veterans of America - Leadership Institute Fellow
  • UMGC Power Speakers
  • The National Society of Leadership and Success
  • Student Veterans of America - Student Veteran of the Year Top 10 Finalist
  • Miss Collegiate Mid-Atlantic USA 2022

Community College of The Air Force
Montgomery, AL

Associate of Science from Human Resources Management
02.2015

University Overview

  • Airmen Committed to Excellence: Junior Enlisted Club
  • RAF Mildenhall Base Honor Guard

Mccluer High School
Florissant, MO

High School Diploma
05.2013

University Overview

  • President - Student Government
  • University of Colombia-Missouri College Ambassador
  • Varsity Cheerleader
  • Varsity Girls Soccer
  • Varsity Girls Swim Team
  • Speech & Debate Team
  • French Club
  • Young Ladies of Elegance Debutauntes
  • Future Business Leaders of America

Skills

  • Active TS/SCI Clearance
  • CI Polygraph
  • Business correspondence
  • Operational Standards
  • Motivational Leadership
  • Policy Management
  • Reading Comprehension
  • Policy Development Understanding
  • Media Relations
  • Interpersonal and Written Communication
  • Office Procedures
  • Business Correspondence
  • Employee Training
  • Labor Relations
  • Human Resources Law
  • Advanced MS Office Suite Proficiency
  • Social Media Knowledge
  • Report Analysis
  • Logistics and Schedule Management
  • Contract Negotiation
  • File and Records Management
  • Equal Opportunities Facilitation

Languages

French
Limited Working
German
Limited Working

Accomplishments

Accomplishments
  • Academic Acknowledgement from First Lady of the United States Dr. Jill Biden for academic excellence at the Student Veterans of America 2020 National Convention
  • Student Veterans of America, Student Veteran of the Year Top 10 Finalist
  • The Admin Awards - Washington D.C. 2022, ABOVE THE CALL AWARD Finalist

Volunteer Experience

Volunteer Experience

Susan G. Komen Center for Public Policy

Health Equity Advocate

  • Served as a Health Advocate for the Susan G. Komen Center of Public Policy for six years
  • Gained experience in health policy, access to care, policy research, advocacy, lobbying, and the legislative process
  • Helped ensure individuals have access to quality healthcare and advocated for policies to support those affected by breast cancer
  • Learned the importance of staying up-to-date on policy changes and legislative developments
  • Understood the complex issues surrounding healthcare and the impact of policies on people's lives
  • Learned the importance of access to care and how it affects individuals' overall health and well-being
  • Conducted policy research to identify areas needing improvement and suggest solutions
  • Advocated for legislative change by effectively communicating with policymakers and building relationships with key decision-makers
  • Made a positive impact on the lives of those affected by breast cancer through volunteer work as a Health Advocator the past six years, I have had the privilege of serving as a Health Advocate for the Susan G. Komen Center of Public Policy.


RESOLVE: National Infertility Association

Fertility Advocate

  • Three-year volunteer position as an Advocate with RESOLVE: National Infertility Association
  • Gained valuable experience in health policy, access to care, policy research, advocacy, lobbying, and the legislative process
  • Importance of staying up-to-date on policy changes and legislative developments to ensure access to quality healthcare
  • Advocated for policies to support those affected by infertility - Conducted policy research to identify areas needing improvement and suggested solutions
  • Built effective communication with policymakers and key decision-makers
  • Advocated for legislative change and made a positive impact on the lives of those affected by infertility

Professional Development

Professional Development

Syracuse University - Institute for Veteran and Military Families, Veterans Program for Politics and Civic Engagement (VPPCE) Certificate

  • The Veterans Program for Politics and Civic Engagement (VPPCE) is an intensive, non-partisan training program for veterans and military spouses with an interest in pursuing careers in politics. Launched in 2019, the program is a collaboration between Syracuse University’s Institute for Veterans and Military Families (IVMF) and the top-ranked Maxwell School of Citizenship and Public Affairs. The curriculum is tailored to help participants explore careers in politics, prepare them to run a campaign, and succeed thereafter. Most importantly, the program facilitates those who previously served in our nation’s defense to continue a second career in public service.

American University - Women & Politics Institute, WeLead Campaign Training Program Certificate

  • A nonpartisan Women & Politics Institute provides practical and academic training to women that encourages them to become involved in the political process and facilitates research by faculty and students that enhances our understanding of the challenges and opportunities women face in the political arena.

Timeline

Workflow Manager
QinetiQ
07.2023 - Current
Senior Executive Administrator
U.S. Federal Solutions
10.2022 - 09.2023
Executive Assistant
Tatitlek Corporation
08.2021 - 10.2022
Office Staff Assistant
Department Of Veterans Affairs
12.2020 - 07.2021
Correspondence Analyst
Kenney Business Solutions
11.2019 - 11.2020
Executive Assistant
American Systems
07.2019 - 11.2019
Senior Administrative Executive
Alion Science And Technology Corporation
12.2018 - 07.2019
Human Resources Manager (Personnel - 3F0X1)
United States Air Force
10.2013 - 03.2018
DePaul University
Master of Science from Public Policy
University of Maryland Global Campus
Bachelor of Science from Political Science
Community College of The Air Force
Associate of Science from Human Resources Management
Mccluer High School
High School Diploma

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Erika Lee