Erika Linares
New Caney
Summary
Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.
Overview
13
13
years of professional experience
Work History
Server
Olive Garden Restaurant
11.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Warehouse Worker
Nature Best Pre-Cut LLC
01.2018 - 01.2020
- Data Entry - Receiving and entering all orders on the system
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure solutions
- Labels Department (Printing labels for all outgoing product for next day delivery)
- Supervise night shift employees (Making sure my team is working at all times
- Double checking all orders before loading to truck
- Food Safety Quality Assurance Technician
- Check all products
Contractor's Assistant
JC Painting & Contractors LLC
10.2017 - 03.2018
- Schedule properties services - Plumbing, Sheetrock, Paint and etc (construction)
- Manage workers schedules for amy services
- Create estimate and invoices
- Pull Permits - "City of Houston" For big projects
- Accounting - collect payments.
- Customer Service
Receptionist and Customer Service
700 Plus Credit
05.2017 - 10.2017
- Credit Repair Specialist
- Customer Services (Inquiring about credit repair)
- Organizing files and collecting data to be entered in customer file.
- Data Entry
Customer Service
Exclusive Furniture
01.2015 - 01.2017
- Answer high volume calls
- Identify and assess customer's needs to achieve satisfaction (Delivery Complaints)
- Handle all 1-year warranty manufacture defects of furniture.
- Order and received furniture parts.
- Create Routes for next day deliveries and technician appointments.
Manager & Sales
Boost Mobile
01.2012 - 01.2015
- Responsible for balanced cash draw at close of shift
- Handle customer inquiries, to always make sure my customers left the store satisfied
- Sales
- Customer Service
Education
GED -
GED
05-2012
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Active listening
- Problem resolution
- Data entry
- Critical thinking
- Bilingual English and Spanish Fluent
- Time management
- Verbal and written communication
Goal setting
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Server
Olive Garden Restaurant
11.2024 - Current
Warehouse Worker
Nature Best Pre-Cut LLC
01.2018 - 01.2020
Contractor's Assistant
JC Painting & Contractors LLC
10.2017 - 03.2018
Receptionist and Customer Service
700 Plus Credit
05.2017 - 10.2017
Customer Service
Exclusive Furniture
01.2015 - 01.2017
Manager & Sales
Boost Mobile
01.2012 - 01.2015
GED -
GED
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