Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Erika Lockhart

Millsap,TX

Summary

Dynamic COP/POP Manager at INNOVEX, recognized for enhancing customer satisfaction through strategic planning and effective team leadership. Achieved significant improvements in service delivery and operational efficiency, while fostering strong relationships with clients and suppliers. Skilled in inventory management and conflict resolution, driving departmental success and profitability.

Overview

15
15
years of professional experience

Work History

COP/POP Manager Inside Sales

INNOVEX
03.2018 - 06.2025
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Processed customer orders, worked with engineering to supply quotes to existing and new customers based on their specific needs.
  • Maintained records
  • Customer service
  • Production planning
  • Other misc human resources related duties as assigned

Paint Room Lead

Innovex Downhole Solutions
10.2017 - 06.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Verification of finished goods
  • Proper and accurate application of part numbers accordiing to procedure
  • Verification of viscosity and logs associated with chemicals
  • Timely ordering of product
  • Work scheduling and supervision of employees within the department
  • Training of new employees

Kitchen Manager

The Switch Cafe
04.2017 - 10.2017
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
  • Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
  • Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
  • Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
  • Designed and maintained menus to offer variety of high quality and consistency of dishes.
  • Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
  • Calculated prices of ingredients to monitor food costs and control expenses.
  • Fostered a collaborative working environment among diverse teams of chefs, line cooks, prep cooks, dishwashers, and other support staff.
  • Developed strong vendor relationships for consistent delivery of high-quality ingredients at competitive prices.
  • Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
  • Facilitated special event catering coordination, ensuring timely preparation of high-quality dishes while adhering to client specifications.
  • Developed creative daily specials using seasonal ingredients, incorporating fresh flavors into the menu rotation while minimizing costs associated with excess inventory stockpiling.
  • Conducted regular performance evaluations for direct reports to help identify areas for improvement as well as recognizing successes and contributions.
  • Streamlined kitchen operations through regular equipment maintenance checks, minimizing downtime due to malfunctions or repairs.
  • Utilized advanced culinary techniques to create visually appealing dishes that delighted guests while maintaining the highest of quality standards.
  • Implemented innovative menu items that reflected current culinary trends, increasing both customer interest and repeat business.
  • Initiated community outreach programs, including cooking classes and food donation drives, to enhance restaurant's local reputation.
  • Developed and maintained high standard of kitchen hygiene, ensuring compliance with health and safety regulations.
  • Enhanced kitchen efficiency by streamlining meal preparation processes.
  • Coordinated with front-of-house staff to ensure seamless service delivery during peak hours.
  • Negotiated with suppliers to secure high-quality ingredients at cost-effective prices.
  • Reduced food waste significantly, carefully managing inventory and implementing sustainability practices.
  • Optimized food presentation and plating techniques, elevating overall dining experience.
  • Resolved conflicts within kitchen team promptly, maintaining positive and productive work environment.
  • Created diverse and appealing menu, catering to wide range of dietary preferences and allergies.
  • Managed scheduling and payroll for kitchen staff, ensuring optimal staffing levels during busy periods.

Gym Attendant

City Of Mineral Wells
03.2015 - 06.2015
  • Enhanced gym member satisfaction by maintaining a clean and organized workout environment.
  • Promoted a positive gym atmosphere, greeting members upon arrival and fostering an inclusive community for all fitness levels.
  • Increased overall gym safety by conducting routine inspections of fitness equipment and promptly addressing any issues.
  • Reduced wait times for popular equipment by efficiently managing gym floor traffic during peak hours.
  • Provided exceptional customer service at the front desk, handling member check-ins, answering phone calls, and addressing questions or concerns about billing or membership status.
  • Enforced rules and held customers accountable for not following gym regulations.
  • Upheld high standards of hygiene throughout the facility by thoroughly cleaning equipment after each use according to established guidelines.
  • Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
  • Assisted members in achieving fitness goals through personalized guidance on equipment usage and exercise techniques.
  • Serviced complex equipment quickly to minimize wait times for specific machines.
  • Educated new members on gym policies and procedures, fostering a safe and enjoyable workout environment for all users.
  • Contributed to the improvement of gym operations by regularly providing feedback to management on member needs and preferences.
  • Supported events hosted at the gym, assisting with setup, tear-down, and other logistical tasks as necessary for successful execution.
  • Ensured accurate membership records by diligently updating member information in the gym''s database system.
  • Collaborated with personal trainers to enhance client experiences, offering assistance during workouts as needed.
  • Assessed staff needs and offered assistance with checking in patrons during busy times.
  • Supported the sales team in acquiring new members through informative facility tours and explanations of available services.
  • Assisted in inventory management processes for gym supplies and equipment, ensuring adequate stock levels to meet member needs.
  • Aided in member retention efforts by promptly responding to inquiries, resolving concerns, and ensuring satisfaction with gym facilities and services.
  • Improved accessibility for all members by proactively identifying potential barriers within the facility layout or equipment availability, suggesting modifications when appropriate.
  • Collaborated with the marketing team in developing promotional materials to attract potential members through showcasing available facilities and services.
  • Implemented emergency procedures as needed, maintaining a calm and professional demeanor during any incidents or crises.
  • Boosted member engagement with group classes by actively promoting available offerings and assisting instructors with class setup as needed.

QC Inspector/Site Safety Supervisor

Antelope Oil Tool
08.2013 - 01.2015
  • Conducted final inspections on completed products prior to shipment, ensuring customer satisfaction with delivered goods.
  • Inspected products, components, and materials for defects and compliance with tolerance standards.
  • Improved product quality by conducting thorough inspections and identifying nonconformances.
  • Documented findings and generated reports with data and recommendations.
  • Proposed and implemented improvements to reduce errors and rejected items.
  • Provided timely feedback to production staff regarding any identified deviations from established specifications or procedures, promoting a proactive approach to maintaining quality standards.
  • Utilized visual inspection techniques as well as performing detailed measurements with hand-held tools and devices.
  • Trained new QC inspectors on company protocols and industry best practices, fostering a culture of excellence within the team.
  • Maintained a strong working knowledge of industry regulations and standards, ensuring that all inspections were conducted in accordance with applicable requirements.
  • Assisted in the development of standardized operating procedures for quality control processes, ensuring consistency across all inspectors.
  • Reduced defects and waste by implementing effective corrective actions in response to inspection findings.
  • Coordinated with suppliers to establish clear expectations regarding material quality and adherence to specifications, minimizing potential disruptions in production due to substandard materials received from vendors.
  • Maintained accurate records of inspection results, providing valuable data for process improvement initiatives.
  • Streamlined inspection processes by utilizing advanced measuring tools and equipment to increase efficiency.
  • Performed regular calibration checks on inspection equipment, guaranteeing accurate measurements during evaluations.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Collaborated with production staff to establish and meet quality standards

QC Inspector

S-Tec
05.2011 - 10.2012
  • Enhanced company reputation for producing high-quality products through diligent inspection efforts.
  • Assisted in the implementation of a new quality management system, contributing to increased efficiency and effectiveness within the inspection department.
  • Supported continuous improvement initiatives by providing expert recommendations on quality control procedures.
  • Operated, calibrated, and maintained testing equipment.

Receptionist

Garner Equine
10.2010 - 05.2011
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Collections
  • Other misc duties as assigned

Education

Mineral Wells High School
Mineral Wells, TX

Skills

  • Service excellence
  • Effective team leadership
  • Prioritization and scheduling
  • Collaborative decision-making
  • Clear and concise communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management
  • Project management
  • Cross-functional teamwork
  • Project planning
  • Customer relationship management (CRM)
  • Performance management
  • Staff development
  • Shift scheduling
  • Sales techniques
  • Policy implementation
  • Conflict resolution
  • Schedule preparation
  • Sales management
  • Workforce management
  • Performance evaluations
  • Business administration
  • Contract management
  • Clear communication
  • Safety procedures
  • Employee onboarding
  • Coaching and mentoring
  • Work prioritization
  • Policy and procedure development
  • Inventory management
  • Recruiting and interviewing
  • Change management
  • Competitor research
  • Revenue management

Accomplishments

  • Leader in my community as sitting member of the city council and mayor pro-tem as well as other community groups.
  • Proficient in English and Spanish both oral and written.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved a position in management by learning all of the information regarding the efficient running of operations at the facility
  • Self motivated, ambitious, and loyal employee

Languages

English
Full Professional
Spanish
Full Professional

Timeline

COP/POP Manager Inside Sales

INNOVEX
03.2018 - 06.2025

Paint Room Lead

Innovex Downhole Solutions
10.2017 - 06.2019

Kitchen Manager

The Switch Cafe
04.2017 - 10.2017

Gym Attendant

City Of Mineral Wells
03.2015 - 06.2015

QC Inspector/Site Safety Supervisor

Antelope Oil Tool
08.2013 - 01.2015

QC Inspector

S-Tec
05.2011 - 10.2012

Receptionist

Garner Equine
10.2010 - 05.2011

Mineral Wells High School

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Erika Lockhart