Erika Lopez
Costa Mesa,CA
Summary
Dedicated and detail-oriented professional with 5+ years of experience in the fast-paced restaurant industry, seeking to leverage my customer service, multitasking, and organizational skills in an office setting. Proven ability to work effectively in high-pressure environments, manage multiple tasks simultaneously, and maintain a positive attitude. Experienced in time management, conflict resolution, and team collaboration. Eager to bring my skills and enthusiasm to a dynamic office team and support administrative functions to drive success.
Overview
6
6
years of professional experience
Work History
Retail Associate
Kohl's
01.2024 - Current
- Stock merchandise, tag products, and arrange them according to size or color.
- Maintain a clean sales floor and straighten and face merchandise.
- Help customers complete purchases, locate items, and join reward programs.
- Check pricing, scan items, apply discounts, and print receipts to ring up customers.
- Maintain fitting rooms, the sales floor, and work areas.
- Work as part of a team and interact effectively with other teammates.
- Assist at the register during busy periods or when there is a long line.
Cashier
Salt & Lime Modern Taqueria
12.2023 - 09.2024
- Greeted customers entering store and offered my assistance at all times.
- Restocked and organized utensils/napkins.
- Addressed customer needs and made food recommendations to increase sales.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
Claims Warranty Specialist
Integrity Admin Group
01.2023 - 07.2023
- Tracked customer service cases and updated service software with customer information.
- Responded to customer requests for home warranties and company information.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Created service requests and filed claims
Cashier
Baja Fish Tacos
02.2022 - 12.2022
- Accurately took orders in a timely manner.
- Handled cash with high accuracy.
- Upheld company policies and procedures at all times.
- Packaged take out orders and ran food to customers dining in.
- Worked flexible schedule and extra shifts to meet business needs.
Receptionist
South Coast Optometry
06.2021 - 11.2021
- Greeted patients professionally and provided friendly, knowledgeable assistance.
- Assisted with onboarding new patients and securing paperwork completion.
- Scheduled/confirmed appointments, communicated with patients, and updated patient records.
- Conducted eye exams.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Cashier
The Habit Burger Grill
02.2019 - 05.2021
- Accurately took orders in a timely manner.
- Upsold seasonal menu items.
- Assisted with inventory restocking/organization.
- Maintained restaurant cleanliness (dining area & restrooms).
- Handled cash with high accuracy.
Education
Diploma -
Estancia High School
06.2019
Skills
- Proficient in Microsoft Office (Word, PowerPoint, Excel)
- Concise written and verbal communication skills
- Time Management
- Organizational skills
- Appointment Scheduling
- Filing and Document Management
- Cleaning and sanitizing
- Customer Service
- Phone Etiquette
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Retail Associate
Kohl's
01.2024 - Current
Cashier
Salt & Lime Modern Taqueria
12.2023 - 09.2024
Claims Warranty Specialist
Integrity Admin Group
01.2023 - 07.2023
Cashier
Baja Fish Tacos
02.2022 - 12.2022
Receptionist
South Coast Optometry
06.2021 - 11.2021
Cashier
The Habit Burger Grill
02.2019 - 05.2021
Diploma -
Estancia High School
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