Erika Lopez
Pembroke Pines,FL
Summary
Adept at driving sales growth and fostering customer loyalty, I leveraged my bilingual communication and negotiation skills at IGT Glass Hardware to enhance client engagement and exceed sales targets. My leadership in team development and operational efficiency significantly boosted company profitability, showcasing my ability to deliver exceptional customer service and achieve notable business outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Costumer consultant/ sales
IGT Glass Hardware
Miami Gardens, FL
05.2022 - 07.2024
- Provided tailored product recommendations by consulting with clients to understand their specific needs and preferences, enhancing customer satisfaction and boosting sales
- Created detailed and accurate quotes for clients, ensuring competitive pricing while maximizing company profitability
- Conducted comprehensive market research to stay abreast of industry trends, customer needs, and competitor offerings, contributing to targeted sales strategies
- Trained and mentored new team members, promoting the best practices and ensuring adherence to company policies and procedures
- Delivered effective solutions to customer complaints, swiftly resolving issues to maintain positive relationships and foster customer loyalty
- Assisted in the design and execution of sales strategies to drive business growth, leading to an increase in client engagement and sales performance
- Managed inbound customer calls, addressing product inquiries, assisting with purchases, and offering personalized recommendations
- Proactive outbound calls conducted to inform customers of promotions, ensuring they were aware of opportunities and encouraging timely pick-ups of merchandise
Sales and Customer Service Representative
Perfumania
Coral Springs, FL
09.2019 - 04.2022
- Developed and maintained a strong client base by offering personalized service, fostering long-term customer relationships and repeat business
- Demonstrated and recommended a variety of perfume types to clients, ensuring tailored product selections that met their needs and preferences
- Negotiated prices and actively closed sales, consistently meeting or exceeding sales targets while ensuring exceptional customer satisfaction
- Managed cash transactions, balanced registers, and prepared daily financial summaries for accurate bank deposits
- Oversaw daily store operations, including opening and closing procedures, maintaining a clean and organized environment, and managing inventory
- Handled returns, exchanges, and customer inquiries with efficiency, resolving issues promptly to maintain a high level of customer trust
- Served as a key holder, entrusted with opening and closing the store, ensuring security protocols were followed and maintaining a safe environment for both customers and staff
Sales and Customer Service Representative
Clarins
Sunrise, FL
07.2019 - 08.2020
- Prospected and actively engaged with new customers through proactive outreach, expanding the client base and driving consistent sales growth
- Applied makeup and skincare treatments to demonstrate products, enhance customer experience and encouraging repeat business
- Negotiated prices and closed sales with a focus on maximizing profit while ensuring customer satisfaction and long-term loyalty
- Provided exceptional customer service, addressing client needs and building lasting relationships that contributed to high retention rates and referrals
Education
Business Administration -
Florida National University
Hialeah02.2025
Bachelor of Business Administration -
UNINPAHU
Bogota, D.CSkills
- Sales and negotiation
- Customer Service Excellence
- Organizational and Operational Efficiency
- Bilingual communication
- Leadership and Team Development
Certification
- Inbound Marketing Certification, 06/01/2015.
- International Business, 02/01/2011 - 09/01/2015.
Additional Information
Reliable & Punctual: Known for being consistently on time and dependable, ensuring smooth operations and trust from colleagues and clients alike., Self-Motivated Leader: A proactive go-getter with a natural ability to inspire, lead, and motivate teams to achieve and exceed goals., Fast Learner: Quick to adapt and master new skills, ensuring I stay ahead of industry trends and bring fresh ideas to the table., Team Player: Thrives in collaborative environments, always ready to contribute and support my team to achieve success together., Versatile & Flexible: Always willing to step in and take on any task to support the team, ensuring all areas are covered efficiently., Expert in Makeup & Merchandising: Skilled in makeup applications and product presentation, with a talent for engaging customers and enhancing their shopping experience.
Languages
- Spanish, Fluent
- English, Intermediate
Timeline
Costumer consultant/ sales
IGT Glass Hardware
05.2022 - 07.2024
Sales and Customer Service Representative
Perfumania
09.2019 - 04.2022
Sales and Customer Service Representative
Clarins
07.2019 - 08.2020
- Inbound Marketing Certification, 06/01/2015.
- International Business, 02/01/2011 - 09/01/2015.
Business Administration -
Florida National University
Bachelor of Business Administration -
UNINPAHU
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