Erika Lopez
MAYWOOD,CA
Summary
Dynamic office professional with extensive experience at SCOPE INC, specializing in data entry and customer service. Demonstrates a proven track record in enhancing operational efficiency through effective project management and bilingual communication. Recognized for maintaining confidentiality and accuracy while building positive customer relationships, and optimizing processes. Committed to achieving exceptional results in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Office Worker
SCOPE INC
SANTA ANA, California
01.2024 - Current
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Provided information to customers about merchandise, prices, and inventory.
- Organized filing systems, maintained records, and updated databases.
- Maintained a professional demeanor while interacting with internal and external customers via phone or email.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Managed front desk operations such as answering phones and responding to emails.
- Utilized various software and tools to streamline processes and optimize performance.
- Communicated with customers to assist with order placement and offer updates on status and shipping.
Education
Bachelor of Arts - Spanish
California State University, Fullerton
Fullerton, CA08-2024
Skills
- Bilingual communication
- Customer service
- Cultural awareness
- Project management
- Data entry
- Office administration
- Time management
- Multitasking and prioritization
- Team collaboration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Office Worker
SCOPE INC
01.2024 - Current
Bachelor of Arts - Spanish
California State University, Fullerton
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