Erika Lopez
Terrell,TX
Summary
Dynamic caregiver with extensive experience at Chemana Home Health, excelling in medication administration and patient documentation. Proven ability to enhance client well-being through effective relationship building and safety compliance. Recognized for maintaining a clean environment and delivering exceptional personal hygiene support, ensuring a high standard of care and client satisfaction.
Overview
10
10
years of professional experience
Work History
Caregiver Attendant
Chemana Home Health
Mesquite, Texas
01.2024 - Current
- Assisted clients with daily living activities and personal care needs.
- Administered medication according to prescribed schedules and guidelines.
- Maintained a safe and clean environment for clients at all times.
- Collaborated with family members to support client well-being and preferences.
- Observed patient behavior, documented incidents, reported concerns promptly.
- Performed light housekeeping duties including laundry and meal preparation for clients.
- Administered medications in accordance with physician's orders.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Delivered high level of assistance with cooking, meal preparation, and shopping.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Followed safe lifting and transferring techniques to transport residents.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with activities of daily living such as bathing, dressing and grooming.
- Accompanied clients on outings such as shopping trips, recreational activities and doctor visits.
Hotel Receptionist
La Quinta Inn & Suites In
Terrell, Texas
11.2022 - 03.2023
- Greeted guests warmly and efficiently during check-in and check-out processes.
- Managed reservations using hotel management software to ensure accurate bookings.
- Handled cash and credit transactions for room payments and additional services.
- Coordinated with housekeeping to ensure timely room availability for incoming guests.
- Resolved guest complaints promptly to maintain high levels of satisfaction and comfort.
- Maintained cleanliness and organization of the front desk area for a welcoming environment.
- Communicated effectively with team members to ensure smooth daily operations at the hotel.
- Greeted guests upon arrival and provided them with information regarding the hotel amenities, services, and local attractions.
- Provided excellent customer service to all guests by responding promptly to their requests or concerns.
- Informed housekeeping staff of any special requests made by guests.
- Checked in guests using computerized reservation systems, collected payments and verified credit cards.
- Answered inquiries from potential customers regarding room availability, rates and policies.
- Organized group check-ins according to prearranged plans.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Kept records of room availability and guest accounts, manually or using computers.
- Transmitted and received messages using telephones or telephone switchboards.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
Fast Food Cashier
Popeyes® Louisana Kitchen
Dallas, Texas
01.2017 - 05.2017
- Answered phone calls to assist customers with questions and orders.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Processed credit card payments and gave counter slips to customers for signatures.
- Operated cash register and handled cash transactions with precision.
- Processed customer orders quickly and accurately at busy fast food restaurant.
- Provided friendly customer service to enhance dining experience for patrons.
- Maintained cleanliness of work area and dining space to meet health standards.
- Collaborated with team members to ensure timely food preparation and delivery.
- Followed safety protocols and guidelines during food handling procedures effectively.
- Greeted customers and provided friendly customer service.
Fast Food Cashier
Wingstop
Cedar Hill, Texas
01.2016 - 12.2016
- Processed customer orders quickly and accurately at busy fast food restaurant.
- Operated cash register and handled cash transactions with precision.
- Maintained cleanliness of work area and dining space to meet health standards.
- Collaborated with team members to ensure timely food preparation and delivery.
- Followed safety protocols and guidelines during food handling procedures effectively.
- Greeted customers and provided friendly customer service.
- Operated cash registers, credit card machines and other related equipment accurately.
- Answered customer inquiries regarding menu items, prices, promotions and special offers.
- Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
- Handled customer complaints in a professional manner while following company policies and procedures.
- Replenished condiments, napkins, utensils and other necessary items during shifts.
- Verified orders and bagged items for easy transport.
Education
High School Diploma -
Dallas Can Academy
Dallas, TX01-2016
Skills
- Medication administration
- Patient documentation
- Activity coordination
- Safety compliance
- Customer service
- Time management
- Housekeeping tasks
- Adaptability
- Relationship building
- Medication management
- Medication and appointment reminders
- Personal hygiene assistance
- Multitasking and organization
- Meal preparation
- Personal hygiene support
- Front desk operations
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Caregiver Attendant
Chemana Home Health
01.2024 - Current
Hotel Receptionist
La Quinta Inn & Suites In
11.2022 - 03.2023
Fast Food Cashier
Popeyes® Louisana Kitchen
01.2017 - 05.2017
Fast Food Cashier
Wingstop
01.2016 - 12.2016
High School Diploma -
Dallas Can Academy
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