Erika Lopez
Dunellen
Summary
Results-driven, detail-oriented Install Coordinator with over 17 years of experience in managing installation schedules and vendor relationships. Proven ability to implement process improvements and resolve customer issues, driving efficiency and quality in project execution.
Overview
18
18
years of professional experience
Work History
Install Coordinator
Home Depot
South Plainfield
08.2007 - 07.2025
- Coordinated installation schedules for home improvement projects across multiple departments.
- Communicated with customers to confirm installation details and address concerns.
- Collaborated with contractors to ensure timely delivery of materials and services.
- Managed documentation for installation processes and customer interactions efficiently.
- Provided training and support to new team members on installation protocols.
- Attentive to vendor performance to maintain quality standards in service delivery.
- Implemented process improvements to enhance workflow efficiency within the team.
- Resolved customer issues promptly to maintain high satisfaction levels during installations.
- Collaborated with other departments such as sales and customer service on project plans and timelines.
- Developed and implemented procedures for the installation of products or services.
- Coordinated installation activities with customers to ensure successful completion of projects.
- Monitored and tracked progress of installations to ensure adherence to timelines and budgets.
- Scheduled appointments with customers to install requested products or services.
- Reported project progress, site problems and labor status to supervisors.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Kept records of parts and equipment used in projects to update inventory.
Call Center Representative
Conduent
Somerset
07.2018 - 11.2018
- Assisted customers with inquiries and resolved issues effectively.
- Managed multiple calls and maintained high levels of customer satisfaction.
- Documented customer interactions accurately in the database system.
- Escalated complex issues to appropriate departments for resolution.
- Provided product information to help customers make informed decisions.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Updated customer accounts, addresses and contact information within call management databases.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Attended regular training sessions on updates and changes within the industry or organization.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
Education
Associate of Applied Science - Diagnostic Medical Sonography
Eastern International College
Belleville, NJ05-2014
Skills
- Installation coordination
- Project scheduling
- Document management
- Vendor relationship management
- Process improvement
- Customer service
- Quality control
- Team collaboration
- Conflict resolution
- Time management
- Effective communication
- Attention to detail
- Problem solving
- Adaptability
- Progress reporting
- Work order management
- Dispatch coordination
- Scheduling coordination
- Health and safety compliance
- Installation scheduling
- Coordinate work
- Workflow management
- Multitasking
- Vendor relations
- Billing and accounting support
- Project coordination
- Interpersonal skills
- Strategic planning
- Inventory management
- Quality assurance
- Word processing
- Self motivation
- Professionalism
Languages
Spanish
Professional
Timeline
Call Center Representative
Conduent
07.2018 - 11.2018
Install Coordinator
Home Depot
08.2007 - 07.2025
Associate of Applied Science - Diagnostic Medical Sonography
Eastern International College