Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erika L Tovar

Whittier,CA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

27
27
years of professional experience

Work History

Family Business Owner

Omar Window Cleaning
06.2006 - Current
  • Managed daily operations, ensuring high-quality window cleaning services for residential and commercial clients.
  • Developed training programs for new staff, enhancing team performance and service delivery standards.
  • Implemented scheduling systems to optimize workforce efficiency and client satisfaction.
  • Established strong relationships with clients, resulting in repeat business and referrals.

Team Lead-Youth Care Worker

Maxim/ Subcontractor to Cherokee Federal
04.2021 - 10.2021
  • Monitored groups of 32 children and 10 Youth care workers.
  • Initiated referrals for Mental Health, Medical, Legal, Case Management when a child was in need of assistance.
  • Trained staff on emergency protocol and expectations to ensure the safety of the children.
  • Ensured children made it to appointments on time and helped transport children to education on site.

Customer Service Representative

Group Transport
04.2017 - 03.2018
  • Received orders, add and deduct from the inventory. Print emails and shipping labels, answer phones. Daily operation of facsimile, calculators, printers, scanners, photocopier, and in store computer systems.
  • Answer phones, client questions and take messages when necessary to follow up.

Assistant Manager

Advance America Cash Advance
05.2005 - 05.2010
  • Provide excellent customer service to our clients by promptly and effectively processing paperwork and get them through a confidential evaluation in order to determine maximum loan allotment.
  • Handle sensitive client information while maintaining confidentiality protected.
  • Check documents and applications for accuracy and completeness.
  • Build and maintain customer files (bookkeeping) up to date on computer system.
  • Keep record of all collection attempts made via phone or home visitations.
  • Daily operation of facsimile, calculators, printers, scanners, photocopier, and in store computer systems.
  • Answer phones, client questions and take messages when necessary to follow up.

Cashier Supervisor

Kmart
11.1998 - 10.2002
  • Responsible for record keeping of delivered packets, item count accuracy, marking stock with appropriate codes and disbursing to propper deparment
  • Type, file and keep accurate records to conduct inventory and place special orders.
  • Conduct staff scheduling
  • Provide excellent customer service by answering questions and concerns as well as resolving both staff and customer related issues involving any conflicting situation.

Education

High School Diploma -

Theodore Roosevelt High School
Los Angeles, CA
06.1998

Skills

  • Customer Service
  • Problem Solving
  • Filing and Organizing
  • Bilingual
  • Bookkeeping and Accounting
  • Data Entry
  • Phone Etiquette

Languages

Spanish
Native or Bilingual

Timeline

Team Lead-Youth Care Worker

Maxim/ Subcontractor to Cherokee Federal
04.2021 - 10.2021

Customer Service Representative

Group Transport
04.2017 - 03.2018

Family Business Owner

Omar Window Cleaning
06.2006 - Current

Assistant Manager

Advance America Cash Advance
05.2005 - 05.2010

Cashier Supervisor

Kmart
11.1998 - 10.2002

High School Diploma -

Theodore Roosevelt High School

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Erika L Tovar