Erika Luque
Las Vegas,Nv
Summary
Bilingual customer service expert with seven years work in a family-owned Tex-Mex restaurant.Focused on efficient teamwork and complete customer satisfaction.Friendly,punctual and enthusiastic team player.Seeking full-time position.
Overview
21
21
years of professional experience
Work History
Customer service
Don Alejandro's Texan Grill
Las Vegas, NV
11.2006 - Current
- Consistently provided professional, friendly and engaging service.
- Skillfully promoted items on beverage lists and restaurant specials.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Quickly recorded transactions in MICROS system to deliver prompt service.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
- Developed and maintained positive working relationships with others to reach business goals.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Provided friendly and attentive service.
- Inventoried and restocked items throughout day.
- Precisely described menu items and special offerings and appropriately identified wine pairings.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
- Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.
- Resolved guest complaints quickly and efficiently.
- Received frequent customer compliments for going above and beyond normal duties.
- Delivered quality service by providing a warm and welcoming environment.
- Assisted co-workers whenever possible.
- Carefully pulled out guest chairs, placed clean and current menus in front of guests and recorded accurate drink orders.
- Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
- Effectively listened to, understood and clarified guest concerns and issues.
- Maintained complete knowledge of restaurant menu, including daily specials.
- Assisted with guest inquiries, take-out orders and restaurant cleanliness.
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
- Operated all kitchen equipment adeptly.
- Routinely removed trash and debris from restaurant.
- Bussed and reset tables and kept dining room and work areas clean.
- Routinely carried large loads of dishes to kitchen for washing.
- Maintained high standards of cleanliness and sanitation.
Sales Associate
Marshall Rousso
Las Vegas, NV
10.2004 - 09.2006
- Greeted customers in a timely fashion while quickly determining their needs.
- Recommended merchandise to customers based on their needs and preferences.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Responded to customer questions and requests in a prompt and efficient manner.
- Contacted other store locations to determine merchandise availability.
- Engaged with customers in a sincere and friendly manner.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Prioritized helping customers over completing other routine tasks in the store.
Education
High School Diploma - undefined
Valley High School
Las Vegas, NV2004
Skills
- Committed team player
- Thrives in fast-paced environment
- Quick problem solver
- Courteous, professional demeanor
- Up-selling capability
- Cash handling expert
- Guest relations professional
Timeline
Customer service
Don Alejandro's Texan Grill
11.2006 - Current
Sales Associate
Marshall Rousso
10.2004 - 09.2006
High School Diploma - undefined
Valley High School
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