Erika Malacara
Laredo,TX
Summary
Dynamic Shift Leader with proven success at Walgreens, enhancing customer satisfaction through effective problem-solving and team motivation. Skilled in cash handling and inventory management, I implemented process improvements that streamlined operations and boosted sales. Committed to fostering a positive work environment and developing staff through comprehensive training programs.
Overview
16
16
years of professional experience
Work History
Shift Leader
Walgreens
10.2012 - Current
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained new team members on customer service protocols and operational standards.
- Managed inventory levels and coordinated stock replenishment for optimal product availability.
- Resolved customer inquiries and complaints, enhancing overall satisfaction rates.
- Monitored staff performance, providing feedback to optimize individual contributions to team goals.
- Implemented process improvements to streamline workflow and reduce wait times at checkout.
- Collaborated with management on store promotions to drive sales and customer engagement.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Developed training program for new employees, speeding up their integration into team.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Implemented system for tracking employee performance, identifying areas for improvement.
- Facilitated team building activities, strengthening cohesion and productivity of team.
- Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
- Streamlined communication between team members, which helped in resolving issues more quickly.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Increased sales with introduction of promotional strategies that attracted more customers.
- Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Engaged with customers on social media to promote offers and events, increasing online presence.
- Enhanced customer experience with introduction of feedback system to gather insights.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Planned and executed promotions and special events in close collaboration with management.
Assistant Manager
Family Dollar
05.2010 - 11.2011
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained new team members on customer service protocols and operational standards.
- Managed inventory levels and coordinated stock replenishment for optimal product availability.
- Resolved customer inquiries and complaints, enhancing overall satisfaction rates.
- Monitored staff performance, providing feedback to optimize individual contributions to team goals.
- Implemented process improvements to streamline workflow and reduce wait times at checkout.
- Collaborated with management on store promotions to drive sales and customer engagement.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Developed training program for new employees, speeding up their integration into team.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Implemented system for tracking employee performance, identifying areas for improvement.
- Facilitated team building activities, strengthening cohesion and productivity of team.
- Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
- Streamlined communication between team members, which helped in resolving issues more quickly.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Increased sales with introduction of promotional strategies that attracted more customers.
- Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Engaged with customers on social media to promote offers and events, increasing online presence.
- Enhanced customer experience with introduction of feedback system to gather insights.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Planned and executed promotions and special events in close collaboration with management.
Education
No Degree - Child Development
Laredo Community College
Laredo, TXHigh School Diploma -
United South High School
Laredo, TX05.1998
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Team motivation
- Strong verbal and written communication
- Training assistance
- Creative problem solving
- Customer service management
- Team collaboration and leadership
- Team supervision
- Conflict resolution
- Staff education and training
- Staff supervision
- Staff training and development
- Goal setting and tracking
- Motivational leadership
- POS system operation
- Safety processes and procedures
- Inventory counts
- Assigning work
- Complaint resolution
- Sales and upselling
- Shift paperwork completion
- Issue resolution
- Role modeling
- Daily workflows
- Staff development
- Policy enforcement
- Client service
- Professional appearance
- Client support
- Sales reporting
- Operations management
- Rules enforcement
- Operations support
- Production reporting
- Equipment troubleshooting
- Sales expertise
- Interpersonal relations
- Quality inspections
- Employee attendance monitoring
- Policy and procedure enforcement
- Verbal and written communication
- Employee recognition
- Action planning
- Performance metrics
- Customer retention strategies
- Follow-up procedures
- Staff performance reviews
- Shift leadership
- Team-building activities
- Shift checklists
- Decision-making capacity
- Staff engagement
- OSHA regulations compliance
- Daily briefing facilitation
- Multitasking Abilities
- Multitasking
- Customer service
- Attention to detail
- Active listening
- Organizational skills
- Analytical thinking
- Teamwork and collaboration
- Excellent communication
- Task prioritization
- Time management
- Critical thinking
- Decision-making
- Team building
- Relationship building
- Teamwork
- Multitasking ability
- Problem-solving abilities
- Team collaboration
- Effective communication
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Leader
Walgreens
10.2012 - Current
Assistant Manager
Family Dollar
05.2010 - 11.2011
No Degree - Child Development
Laredo Community College
High School Diploma -
United South High School