Erika Maldonado
Coppell,TX
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cleaning Technician
Buckets & Bows Maid Service
08.2022 - Current
- Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing
- Ensure all rooms are cared for and inspected according to standards
- Protect equipment and make sure there are no inadequacies
- Notify superiors on any damages, deficits and disturbances
- Deal with reasonable complaints/requests with professionalism and patience
- Check stocking levels of all consumables and replace when appropriate
- Adhere strictly to rules regarding health and safety and be aware of any company-related practices
Team Lead Receptionist - Medical Assistant
Urgentcare2go
06.2020 - 09.2021
- Performing Strep, flu, and covid testing
- Vital signs
- Administering injections and medications
- Documenting procedures into eClinicalWorks
- Performing venipuncture
- Performing EKG's
- Training new employees company protocol and regulations
- Schedule employees
- Handling patient concerns
- ICD10 Coding
- Data Collection
Certified Medical Assistant Externship
All Allergy, Asthma, Immunology Clinic
03.2019 - 04.2019
- Subcutaneous injections
- Vital signs
- PFT and Spirometry( Pulmonary Function Test)
- Allergy skin testing
- Charting medical history in EHR system
- Verifying insurance
- Scheduling patients
- Handling correspondence and dictations
- Prescription authorizations
- Collect and prepare laboratory specimen.
Shift Manager
PDQ - Fresh Tenders
12.2015 - 01.2018
- Trained new employees
- Maintained a clean and smooth workplace/shift
- Cash handling
- Assisted guests with any issues or concerns
- BOH(Back of House) - food prep, assemble
- Counted drawers end of shift
- Some inventory.
Shift Manager
Pie Five Pizza Co
12.2013 - 05.2014
- Maintained a professional and courteous relationship with customers and coworkers
- Assisted with escalated customer issues
- Responsible for opening/closing, ensuring store cleanliness, register function and keeping supplies well stocked
- Lead the store in absence of the General Manager
- Trained new hires
Shift Manager
Raising Canes
08.2011 - 12.2013
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
Certificate - Paralegal
Arlington Career Institute
Grand Prairie, TX04.2024
Certificate - Medical Assistant
College of Healthcare Professions
Dallas, TX01.2020
Skills
- Quality Control
- Supervising Employees
- Team-Building Exercises
- Profit and Loss Reporting
- Crew Management
- Performance Improvement
Certification
Certified Clinical Medical Assistant (CCMA)
Certified Medical Assistant
CPR Certification
CPR Certification
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Cleaning Technician
Buckets & Bows Maid Service
08.2022 - Current
Team Lead Receptionist - Medical Assistant
Urgentcare2go
06.2020 - 09.2021
Certified Medical Assistant Externship
All Allergy, Asthma, Immunology Clinic
03.2019 - 04.2019
Shift Manager
PDQ - Fresh Tenders
12.2015 - 01.2018
Shift Manager
Pie Five Pizza Co
12.2013 - 05.2014
Shift Manager
Raising Canes
08.2011 - 12.2013
Certificate - Paralegal
Arlington Career Institute
Certificate - Medical Assistant
College of Healthcare Professions
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